Senior Analyst, Retail Network Operations

CVS Health • Work at Home, RI

84d • $46,988 - $112,200

About The Position

CVS is seeking a Senior Network Analyst to join our Retail Network Operations team. This role is vital in ensuring the stability, resiliency, and security of enterprise-wide connectivity across 9,500+ retail locations. The ideal candidate will have extensive experience in troubleshooting network issues, coordinating with vendors and field technicians, and leading the installation and maintenance of network services and hardware.

Requirements

• 5+ years of experience in network operations, troubleshooting, and vendor coordination.
• Strong knowledge of WAN/LAN, firewalls, VPNs, and network monitoring tools.
• Experience in managing network security and compliance within a retail environment.
• Excellent problem-solving, communication, and coordination skills.

Nice To Haves

• Certifications such as CCNA, Network+, or equivalent.
• Experience working with SD-WAN technologies and cloud-based networking solutions.
• Ability to manage large-scale retail network infrastructures and implement best practices in network security.

Responsibilities

• Diagnose and resolve connectivity issues affecting retail stores.
• Work closely with service providers and field technicians to identify and resolve infrastructure problems.
• Lead efforts to install new network services, replace outdated hardware, and ensure optimal network performance.
• Maintain and enhance the reliability and security of CVS's retail network infrastructure.
• Support incident management, document resolutions, and implement proactive measures to prevent future disruptions.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees