Senior Analyst, Production Support

CVS Health

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Provides administrative, coordination, and operational support across the MPTT organization. Partners with stakeholders, business owners, project managers, and senior leadership to support reporting, documentation, communications, and operational processes.

Requirements

• Strong analytical thinking and problem‑solving skills
• Excellent written and verbal communication skills
• Experience creating PowerPoint decks for an executive‑level audience
• Proficiency with Microsoft Office tools, including Excel, Word, and Project
• Ability to work independently and manage multiple priorities
• Experience working collaboratively in a team environment

Nice To Haves

• Experience allocating resources and creating tasks in Clarity
• Experience supporting technology, data, or analytics organizations
• Familiarity with SharePoint and enterprise documentation standards

Responsibilities

• Communicates with various stakeholders, business owners, project managers, and senior leadership across the DDAT organization
• Assists management with department‑level reporting, including MOR updates, weekly status updates, and monthly organizational chart maintenance
• Provides SharePoint support, including document organization, updates, and access coordination
• Assists with the administration and documentation of production support strategies as needed
• Supports teams by documenting complex production issues and coordinating with developers, system administrators, and quality assurance teams
• Assists with SOX audits and tech debt management activities
• Tracks action items and follow‑ups from leadership and operational meetings
• Monitor shared inboxes or distribution lists and respond or route messages as appropriate
• Ensure compliance with internal policies, procedures, and records‑retention guidelines
• Proactively identify process improvements to enhance administrative efficiency

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level