Senior Analyst, Product Implementation

CVS Health-posted 3 months ago
$46,988 - $112,200/Yr
Full-time • Mid Level
Work at Home, CT
5,001-10,000 employees
Ambulatory Health Care Services
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CVS Health is looking for an experienced Business Analyst, QA and Technical SME with focus on balancing high-impact business management solutions with small project speed to market efficiency. In this role, you will be joining a business tech team that focuses on out of the box management and integration solutions for our various enterprise operations teams using a variety of platforms. We service medical, pharmacy, sales, product and call center support models across the CVS enterprise.

  • Applies in-depth knowledge to lead and manage cross-functional projects, ensuring successful planning, execution, and delivery within scope, timeline, and budget.
  • Implements and maintains project plans, including timelines, milestones, and resource allocation, to drive project progress and mitigate risks.
  • Communicates with project teams internally and externally to ensure clarity of roles, responsibilities, and expectations.
  • Completes project risk assessments and develops mitigation strategies to minimize project risks and ensure successful outcomes.
  • Controls project budgets, financials, and resource allocation, ensuring optimal utilization of resources.
  • Conducts routine collaboration with stakeholders to define project objectives, requirements, and deliverables, ensuring alignment with business goals.
  • Examines project progress, identifying and resolving issues, and communicating updates to stakeholders.
  • Administers leadership and guidance to project teams, fostering a culture of teamwork, accountability, and high performance.
  • Installs project management best practices, methodologies, and tools to drive efficiency and effectiveness in project execution.
  • 5 or more years of related professional experience
  • 3 or more years of working directly with SQL database administration
  • Healthcare Insurance and PBM knowledge including Prior Authorizations, Claims, Rebates, Network contracting, Sales, Call Center Ops and Pharmacy Ops
  • Business process design and development experience using SSMS (Sql Server Management Studio) Agent
  • SQL job monitoring, troubleshooting and issue resolution with the potential of off hour support
  • SQL programming, MS PowerShell, Open Query integration and stored procedures
  • Familiarity with Salesforce CRM integration and cloud database methodology
  • Data model interpretation and customer intent translation
  • Collaborating with cross-functional business partners to increase productivity, efficiency, and speed to market deliverables using Salesforce, SSMS and other automation tools
  • Accurately translating business requirements into technical specifications and documenting details
  • Work independently to research and resolve production issues for specific processes
  • QA responsibilities including test plans and hands on business flow execution with an emphasis on practical workflow
  • Assessing risks, communicating dependencies and suggesting alternative solutions in timely manner that allows for mitigation or strategic reaction
  • Ensuring post-deployment satisfaction
  • Bachelor's degree is preferred but not required
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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