Senior Analyst, Pricing Operations

Cardinal Health

4d•$57,000 - $73,440•Remote

About The Position

What Pricing Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts. The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assist customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of experience, preferred
Excellent written and verbal communication skills
Customer facing experience highly preferred
Strong organizational skills
The ability to effectively communicate with leadership, stakeholders, and customers
Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word)
Customer service, problem solving, relationship building, and analytical skills required

Responsibilities

Coordinate with internal and external stakeholders to align pricing with customers, onboarding, GPO transfers or disengages from Cardinal
Manage customer relationships throughout the pricing and contract implementation processes
Communicate updates and resolutions to stakeholders
Manages case plans, resources, and commitments to the customer
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue
Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns
Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue
Ensures that clients have a positive experience; commits to meet or exceed client expectations
Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently
Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly
Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
Integrates knowledge of Cardinal Health's organizational structure into solutions development
Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy