Senior Analyst, Posting Outcomes

athenahealth • Belfast, ME

9d • $41,000 - $71,000

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary: Executes defined tasks and processes within established procedures to support team objectives. Ensures accuracy and quality in assigned work while developing foundational skills and knowledge. About the Team: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations. Athena Career Stage: This career stage at athena is associated with a Task Focus. In this role you are expected to Demonstrate self-awareness and Drive Results as outlined below: Demonstrates Self-Awareness: Seeks feedback on task execution and learns from mistakes Drives Results: Consistently completes assigned work accurately and on time

Requirements

• Bachelor's degree preferred or 1-2 years of relevant professional experience
• Strong attention to detail and ability to follow complex procedures accurately
• Effective written and verbal communication skills
• Proficiency with Microsoft Office Suite and basic computer navigation
• General knowledge and understanding of RCM Posting Processes

Responsibilities

• Executes assigned tasks accurately and within established timeframes, meeting quality standards and SLA requirements
• Follows documented procedures and escalates exceptions appropriately when standard processes don't apply
• Maintains detailed records and documentation as required by team protocols
• Prioritizes work effectively in a fast-paced environment while maintaining attention to detail
• Identifies and surfaces workflow deficiencies or potential improvements to immediate supervisor
• Asks clarifying questions when encountering unfamiliar situations rather than making assumptions
• Demonstrates basic problem-solving skills within defined parameters
• Participates actively in training opportunities and demonstrates commitment to skill development
• Accepts and implements both positive and constructive feedback
• Shares relevant information with team members as appropriate
• Adheres to and embodies athena's core values and behaviors
• Makes decisions about task execution methods within established procedures
• Escalates exceptions, quality issues, and process questions to supervisor
• Influences work prioritization through communication about capacity and obstacles
• Works closely with immediate team members and supervisor
• Collaborates with Posting Integrity Stakeholders to complete assigned tasks
• Reports progress and issues to direct supervisor regularly

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees