Senior Analyst, Payer Portal Management Zone

athenahealth • Belfast, ME

9d • $42,000 - $72,000

About The Position

The Payer Portal Management Senior Analyst will be responsible for the creation and maintenance of portal log in credentials and supporting process and workflow improvement efforts—reducing administrative burden and improving outcomes for our customers. This role is ideal for someone who is naturally curious, skilled at identifying and resolving problems, and motivated by becoming a subject‑matter expert. You value accuracy, efficiency, and continuous improvement, and you understand how your work contributes to broader operational and business goals. The Payer Portal Management Zone is dedicated to streamlining revenue cycle management through scalable, automated, and secure access to payer portals, while reducing the burden of portal management for our customers.

Requirements

• Associate’s degree or 1+ years of experience in a fast‑paced operational environment.
• Strong analytical and investigative capabilities
• Excellent verbal and written communication skills
• Comfortable participating in a feedback based culture.
• High attention to detail with strong organizational and time‑management skills
• Resilience and adaptability in evolving business environments
• Ability to manage multiple priorities and work both independently and collaboratively
• Strong interpersonal skills and self‑awareness
• Willingness to learn emerging AI technologies.

Nice To Haves

• Domain exposure in the following is a plus:
• Posting
• Remittance tracking
• Remit Record Review
• Denial management
• Revenue Cycle Management (RCM)

Responsibilities

• Create and maintain payer portal login credentials.
• Maintain and influence payer portal management process documentation to ensure accuracy, completeness, and adherence to current standards.
• Perform assigned tasks and functions following established processes and delivering expected productivity, quality, and service outcomes.
• Identify, document, and escalate gaps in standard operating procedures and workflows to team leadership.
• Help track customer escalations and collaborate with stakeholders to support resolution in a timely manner.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees