Senior Analyst, Operations, Ad Policy - Walmart Connect

Walmart • Hoboken, NJ

86d • $72,000 - $132,000

About The Position

Walmart Connect is key to Walmart's growth strategy. Walmart has built ~$3 billion dollar closed-loop media business division of America's largest omnichannel retailer. Walmart Connect offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop. This is a unique opportunity to join a high-visibility team within the largest company in the world. Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies using our full funnel ad solutions leveraging Walmart's in-store and online data. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.

Requirements

• Bachelor's degree in Business Administration, Advertising, or a related field preferred.
• 2+ years' experience in ad review, compliance, Trust & Safety, or risk management with exposure to high-volume operational work.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and roles.
• Detail-oriented with strong analytical and problem-solving abilities.

Nice To Haves

• Master's degree in Business Administration, Engineering, Operations, or related field.
• Project Management Certification.

Responsibilities

• Handle a high volume of ad review tickets daily, including escalations, appeals, and complex or ambiguous cases.
• Apply advertising policies accurately and consistently, ensuring timely resolution and minimal backlog.
• Respond to internal stakeholder inquiries regarding advertising policies with professionalism and urgency.
• Provide clear, actionable guidance that balances compliance with business needs.
• Engage with partners across Enforcement, Development, Enablement, Sales, and Legal to resolve issues efficiently.
• Review and evaluate ads across platforms for compliance with company policy, legal, and regulatory standards.
• Evaluate flagged content for misleading claims, prohibited products, or other violations.
• Escalate complex or ambiguous cases to Managers for review, providing clear summaries and recommendations.
• Distill complex information clearly and accurately.
• Exercise sound judgment in ambiguous cases, seeking guidance where needed.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree