Senior, Analyst, Onboard Revenue and Pre-Cruise

Royal Caribbean Group • Miami, FL

295d

About The Position

The Senior Analyst, Onboard Revenue and Pre-Cruise: Strategy, Performance and Pricing will implement pricing analytics and pricing administration. Deliver timely, clear, actionable, and reliable analytics to deliver pricing and margin optimization via pricing measures while also overseeing the pricing and product in the systems. This role requires combining an analytical and sales-oriented mindset. As well as delivering presentations and reports that simplify complex information and processes. The Sr. Analyst will be accountable for the analytics and performance assessments of $1 billion in gross onboard revenues, and growing, including by not limited to tour revenue, dining, beverage, destination experiences, pre and post packages, internet, spa, retail, photo, amenities, packages, and onboard experiences for pay. The Sr. Analyst will be assigned a specific product, region, or ship class to own the reporting, analytics, and price monitoring. This role will create and recommend forward looking product recommendations and revenue accelerators. The Sr. analyst implements the promotional strategy and promotional tactics of pre-cruise revenue.

Requirements

• Bachelor's degree (BA) with a degree focus in Business, Finance or other quantitative discipline preferred.
• Knowledge of revenue management and demand forecasting.
• Operations Research modeling skills (optimization and linear programming, etc.).
• Statistical modeling skills (regression and forecasting, etc.).
• Database and analytical programming skills (including SAS and SQL, etc.).
• Ability to create data visualizations via PowerBI.
• Project management experience in organizing, planning, and executing large-scale projects from conception through implementation.
• Effective verbal and written communication skills.
• Understanding of the business to validate findings and conclusions and always ensure data integrity and accuracy.
• Understanding of database design and information systems, structure, functions and processes, and experience with database tools.
• Ability to travel up to 20% of the time.

Nice To Haves

• Able to understand and evaluate complex issues and devise and implement successful solutions.
• Focused on results, can see hidden problems, and takes logical approach and probes fruitful sources for answers.
• Ability to adapt to change, anticipate future needs, is flexible, overcomes resistance to change, and demonstrates managerial courage.
• Highly Analytical. Ability to convert raw information into applicable strategies.
• Highly organized. Methodical in research, order, prioritization, and implementation.
• Project management skills with ability to drive consensus in cross functional teams.
• Good storyteller who can flex across technical and business, and influence people across all levels.
• Must be comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels and a global matrixed organization.

Responsibilities

• Part of a high-performing team, focused on forward-looking commercial and promotional revenue activities.
• Accountable for decision-making through critical thinking and quantitative/qualitative analysis, along with the effective communication of concepts, results, and potential impacts.
• Supports Pre-cruise revenue management strategies along with the implementation of these practices resulting in revenue optimization.
• Accountable for the pricing process for Onboard Revenue and Pre-Cruise includes opportunity identification, pricing planning, price forecasting and tracking and reporting.
• Reports on performance trends for all areas of onboard revenue.
• Reports business performance to assess the current performance and to understand business risks to meet year-end goals.
• Maintains the pricing strategy models across different regions and target demographics.
• Maintains the price lists for different product platforms and channels of distribution to provide guidance on the right price levels to use.
• Develops presentations and analysis that can drive decisions and facilitate action.
• Strong story telling skills that can develop presentations, training and written memos to provide tools to the senior leadership to make effective decisions.
• Delivers on the Pre-Cruise promotional calendar, promotional tactics, and promotion KPIs.
• Participates in the governance of all new and existing Pre-cruise products and promotions in a manner that is in line with the brand standards and messaging.
• Assists in project managing newly implemented onboard promotions system. Ability to monitor and track results while offering solutions to make tool more effective.
• Proactive in ability to collaborate with on board teams to receive feedback and communicate objectives to the fleet.
• Participates in the governance between Digital, IT, Ecommerce and Onboard Revenue to ensure the systems and technology is keeping up with the needs of trends related to Onboard Revenue and Pre-Cruise.
• Understands complex commercial pricing models, leveraging data and analytics to develop and execute pricing strategies across various categories, suppliers, and customer segments.
• Responsibilities include conducting full lifecycle analysis to understand product value proposition, current or proposed price points, data gathering and cleansing, deep dive advanced statistical analysis/modeling and recommendations to optimize the performance of pricing strategies and tactics.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Water Transportation
• Education Level: Bachelor's degree