Senior Analyst, MET Ops Process

The Home Depot • Atlanta, DE

1d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Develops and implements standard operating procedures that govern MET field operations. Implements continuous improvement projects that drive efficiency and effectiveness in the services that MET provides.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• 4 years of work experience
• Process Management for Continuous Improvement - Understands how to organize people and activities, understands how to separate and combine tasks into efficient work flow, knows what to measure and how to measure it, can simplify complex processes, and can identify opportunities for synergy and integration.
• Solid track record of leadership and management skills.
• High degree of problem solving and decision making ability, directing (and following up) on the work of others.
• Proven ability to manage positive business partnerships and perform in complex cross-functional environment.
• Establishes and maintains two-way dialog with others on work and results.
• Demonstrated ability to present complex terminology to diverse audiences at various levels.
• Systems understanding to include relational databases/extraction tools, MS Office

Nice To Haves

• Degree in engineering, management, operations, or business administration
• Knowledge of Six Sigma LEAN Principles

Responsibilities

• Collaborate cross-functionally and with MET field team to develop and maintain MET SOPs to ensure MET services are delivered efficiency and meet or exceed quality standards.
• Partner with internal and external partners to continuously improve MET processes and service.
• Develop, implement, and manage MET's quality control processes.
• Build and maintain strong cross-functional relationships with MET field teams, retail operations, etc. and actively support cross-functional initiatives to drive improved overall business performance of MET.
• Oversee functional responsibilities of 3rd party service providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level