Senior Analyst M&E Systems

JetBlue Airways Corporation • Orlando, FL

1d

About The Position

The Senior Analyst Maintenance and Engineering (M&E) Systems is responsible for ensuring the efficiency and reliability of the M&E system from the business end by troubleshooting and resolving related issues, revising processes within the modules, testing system upgrades and enhancements, classifying resolutions in the IT Ticket System, and providing training.

Requirements

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of related work experience
• Experience in computer software and Microsoft Office suite
• Able to work flexible hours
• Comfortable with changing priorities on short notice
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

• TRAX or similar M&E system knowledge
• Excellent organizational and analytical skills
• Project management skills / certifications
• Working knowledge of areas within Airline Technical Operations
• Certified Business Analysis Professional (CBAP)

Responsibilities

• Diagnose and replicate M&E system issues
• Escalate unresolved issues to the M&E admin after successful duplication
• Review and revise processes within to improve efficiency and effectiveness
• Document process changes and ensure alignment with organizational standards
• Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
• Ensure all changes are tested and validated before deployment to the production environment
• Accurately classify all resolutions taken to resolve issues in the IT Ticket System
• Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
• Support training to end-users on new features, system changes, and best practices
• Develop and update training materials and documents
• Knowledge of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standards
• Take a significant role in the development of the work group’s standard practices
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED