Senior Analyst, Kroll Settlement Administration

Kroll • Philadelphia, PA

105d

About The Position

Kroll Settlement Administration, part of Kroll's Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world. As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court's direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world. At Kroll, your work will help deliver clarity to our clients' most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.

Requirements

• College degree or comparable work experience required.
• A minimum of 2 years' experience working in claims administration, or a closely related field required.
• Demonstrated experience working effectively in a team-based fast-paced environment.
• Excellent verbal and written communication skills with a professional, calm demeanor.
• Demonstrated ability to effectively communicate with professional clients.
• Critical thinking and analytical skills.
• Demonstrated ability to effectively adhere to a budget and identify opportunities to enhance the client experience.
• Demonstrated high proficiency in MS Office Suite, particularly in Excel.
• Understanding of data sets and data management concepts required.

Responsibilities

• Supervises work product of junior Analysts and is accountable for a full case load of matters they are responsible for administering.
• Proactively spot issues and confer with leadership to develop a plan for mitigation.
• Proactively managing cases to meet and exceed project requirements and deadlines, within budget and at the highest quality standards.
• Effectively collaborates across the business to ensure timely execution and case management.
• Handle escalated claim inquiries and appropriately communicate findings with clients, claimants, managers and/or Senior Managers as needed.
• Identify and seeks to address process challenges and effectively communicates with project teams and vendors as necessary.
• Review project reporting and summaries for accuracy and completeness to identify case-related issues to be addressed.
• Assist in development of business rules for claims processing and payments and ensuring related documentation accurately reflects requirements outlined in the applicable service agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree