Senior Analyst, Home Lending Operations Strategy

SoFi • Frisco, TX

1d

About The Position

The Senior Analyst, Home Lending Operations Strategy will be instrumental in shaping the future of mortgage origination at SoFi. This role focuses on delivering a best-in-class member experience and achieving industry-leading turn times during periods of high growth. The successful candidate will partner closely with Product, Sales, Marketing, Credit, and Operations teams, providing both strategic thought leadership and hands-on execution to drive service and speed with quality.

Requirements

• Bachelor's degree in Business, Finance, or a related field.
• 5-7 years of proven experience in transformation project leadership and business process redesign within the home lending industry.
• Expertise in gathering, analyzing, and documenting comprehensive business requirements.
• Strong experience in designing and implementing optimized processes, workflows, and operational models.
• Proficiency in identifying, evaluating, and selecting third-party vendors and technology solutions.
• Excellent cross-functional collaboration skills, with the ability to partner effectively with diverse teams.
• Strong analytical skills with the ability to leverage data for insights (experience with data visualization tools and statistical analysis software is a plus, as is experience with SQL for data manipulation).
• Exceptional communication and interpersonal skills, capable of conveying complex information to both technical and non-technical stakeholders, including executive leadership.

Nice To Haves

• Experience leading operations teams in Home Lending.
• Experience leading product teams or large scale technology deployments.
• Well versed on the relationships between a digital point of sale system, pricing engine, loan origination system, and customer relationship management systems in creating a sales ecosystem focused on sales effectiveness and efficiency.

Responsibilities

• Strategic Leadership: Manage and execute complex transformation projects within aggressive timelines for the Mortgage operations. This includes defining project scope, objectives, milestones and deliverables.
• Business Requirements & Process Redesign: Collaborate with stakeholders to gather, analyze, and document comprehensive business requirements. Design and implement optimized processes, workflows, and operational models to reduce processing times.
• Vendor Identification & Selection: Identify, evaluate, and select third-party vendors and technology solutions that align with strategic objectives and project requirements. Manage vendor relationships throughout the project lifecycle.
• Onboarding & Change Management: Develop and execute comprehensive onboarding plans for new technologies, processes, and systems. Lead change management initiatives to ensure smooth adoption and integration within impacted teams, including communication, training, and support.
• Cross-Functional Collaboration: Partner with teams across Marketing, Product, Credit, Risk, and Compliance to ensure alignment of business objectives and the successful implementation of transformation initiatives.

Benefits

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• These benefits are only applicable to full time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees