Senior Analyst, GTM Strategy & Operations

Crescendo

3d • Remote

About The Position

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.
The Role
At Crescendo, we're hiring a high-agency operator to join the GTM Strategy & Ops team and help translate top priorities into visible, business-wide impact. In this role, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Demand Generation, BizTech, and Finance. Reporting to the SVP of GTM Strategy & Ops, you’ll partner directly with GTM leaders to identify growth opportunities, drive initiatives, and accelerate execution across the org. The role demands a combination of strategic thinking, analytical rigor, operational excellence, and strong communication skills, particularly within a fast-paced SaaS or B2B technology environment

Success in this role opens the door to leadership roles within GTM Strategy & Ops, Sales, or Product Management.
This is a remote role that requires working West Coast hours.

Requirements

• 5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company.
• Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success.
• Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations.
• Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc), and experience with BI Tools (Tableau, Lookr, etc.)
• Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives.
• High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity.

Nice To Haves

• Experience operating in a high-growth tech environment.
• Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution.
• Curiosity and enthusiasm for leveraging AI tools to drive efficiency and scale work.
• Experience leading a small team or complex project from end-to-end.

Responsibilities

• Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
• Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
• Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
• Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
• Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations.
• Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.
• Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions.

Benefits

• Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed