Senior Analyst, GRO Support

Hilton-posted 3 days ago
$70,000 - $100,000/Yr
Full-time • Mid Level
Hybrid • Memphis, TN
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

This is your chance to be part of an inhouse Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior GRO Support Analyst, you will bring your leadership and technical skills to a hospitality company with an awardwinning culture. On the GRO Support team reporting to the Manager, GRO Support, you will support internal and external partners utilizing today's pricing and inventory capabilities and projects.

  • Troubleshoot system issues, ensuring data accuracy, and finding system configuration and usage opportunities across individual and portfolios of properties.
  • Represent the team in projects driving new and enhancing existing solutions to better support the capability once in steady state.
  • Lead efforts to directly and indirectly improve team delivery of exceptional customer experience.
  • Collaborate with project and support teams to establish clear communication channels, defined escalation protocols, and ensure the necessary knowledge and resources are shared.
  • Assess the support process, seek opportunities for improvement, and contribute to the implementation of efficiencies. Additionally, ensure that all risks are escalated promptly to important partners.
  • Maintain a knowledge of Hilton's Revenue Management business systems including and not limited to, GRO, OnQ R&I, and Hilton Reporting Hub.
  • Queue Productivity - The Sr. Analyst team monitors common questions and themes to operate more efficiently. This includes determining gaps in current processes, creating new procedures, escalating highrisk issues, and coaching Analyst team members operationally.
  • Revenue Management, Pricing & Inventory Capabilities As capabilities are added and enhanced, the Sr. Analyst is the team's eyes and ears. They anticipate user questions, develops the steady state support plan, updates and educates the wider team.
  • Two (2) years of work experience in hotel operations, the travel industry, revenue management systems, or a technical support capacity.
  • Experience in Excel (can maintain complex spreadsheets), Word, and PowerPoint
  • Hybrid work schedule two days per week based in the Memphis, TN or Dallas, TX corporate office
  • Proficiency in programming or data science: SQL or Python or R
  • BA/BS Bachelor's Degree
  • Two (2) years of GRO system experience
  • Two (2) years of work experience in one the following areas: distribution systems, project management, or development roles
  • Knowledge of other Hilton systems like OnQ FMS, PEAK, PEP, and TOPdesk
  • Two (2) years of experience in Salesforce
  • Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • medical and prescription drug coverage
  • dental coverage
  • vision coverage
  • life insurance
  • shortand longterm disability insurance
  • a 401(k) savings plan
  • 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
  • up to 12 weeks of paid leave for birth parents and 4 weeks for nonbirth parents
  • 10 paid holidays and 2 floating holidays throughout the year
  • up to 5 bereavement days
  • flexible spending accounts
  • a health savings account
  • an employee assistance program
  • access to a care coordination program (“Wellthy”)
  • a legal services program
  • an educational assistance program
  • adoption assistance
  • a backup childcare program
  • pretax commuter benefit and our travel discount
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service