Senior Analyst, ER & Ops Insights & Enablement

Expedia • Seattle, WA

6d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Analyst, ER & Ops Insights & Enablement Introduction to the Team Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. The Sr Analyst, ER & Ops Insights & Enablement serves as the analytics and tooling engine behind our HR Operations and Employee Relations. This role combines hands-on dashboard development, data modeling, and operational insights to improve case routing, workflow effectiveness, staffing decisions, and employee experience across HR service delivery. This role builds and maintains the tools that power real-time visibility, forecasting, and strategic decision making across ER and HR Ops.

Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience)
• Demonstrated experience building dashboards in Power BI, Tableau, or equivalent enterprise visualization tool
• Strong proficiency in data modeling, visualization best practices, and transforming complex data into intuitive, actionable dashboards
• Experience working with case management, HRIS, ticketing, or operations data sets (e.g. ServiceNow, Workday)
• Ability to optimize datasets for performance, scalability, and ease of use across different stakeholder groups
• Comfortable with automation-aligned skills such as query building, workflow logic, or low-code tooling
• Experience in HR Operations, Employee Relations analytics, Workforce Management, or operational insights roles
• Ability to forecast workload, analyze patterns, and quantify automation or program effectiveness
• Strong understanding of operational metrics such as SLA, case volume, queue management, and cycle time
• Strong stakeholder management skills across Tech, COE, and Operations teams
• Ability to balance detail-oriented analytical work with practical implementation of tools and reporting assets.

Responsibilities

• Design, build, and maintain interactive dashboards using tools such as PowerBI, Tableau, or equivalent analytics platform to visualize case trends, operational performance, staffing needs, and employee support insights
• Develop scalable data models and reporting pipelines that support real-time, and cyclical business rhythms (MBR/QBR, Leadership Reporting, etc.)
• Automate and streamline reporting workflows, shifting manual reporting to self-service tools for ER and HR Ops leaders
• Partner with local teams to enhance data sources, improve integration, and align tools with automation and AI capabilities
• Monitor case trends and operational signals, interpreting shifts in case type, volume patterns, and resolution cycles
• Analyze automation impact, quantifying reductions in manual work, fall-out rates, and changes in operational flow
• Recommend staffing and queue strategies that balance service level expectations with available resources
• Provide operational reporting and insights to HR Ops and ER leadership to guide decision making and prioritization
• Partner with COEs to support automation opportunities

Benefits

• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level