Senior Analyst, Enterprise Resiliency

CVS Health • Belmont, NC

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
As an Enterprise Resiliency Senior Analyst, you are responsible for coordinating daily operations in the Enterprise Resiliency’s Crisis Management & Operational Readiness function, as part of the Enterprise Resiliency Watch Team which is the enterprise-level team responsible for facilitating situation reporting, information sharing, and operational coordination during business disruptions.
Under the supervision of the Watch Team’s Manager, you will monitor the evolving hazard landscape, develop situational awareness products for senior leaders and business partners, and coordinate response actions to mitigate risks, hazards, other disruptive events, or crisis situations that may affect CVS Health’s customers, supply chain, colleagues, operational capabilities or the community(s) that CVS Health serves.
In this role, you will serve as one of the on-duty leaders of the 24/7 Enterprise Resiliency function that integrates an enterprise-wide all hazards risk strategy for emergency / incident reporting, risk/hazard monitoring and business resiliency analysis, situational awareness, incident response, crisis/disaster coordination and communication. You must be an operationally focused problem solver, with experience in analysis of business intelligence gathering, monitoring for potential threats, hazards, and vulnerabilities; while being able to respond to incidents, facilitate event/incident/crisis coordination calls with multiple stakeholders, and close attention to detail in developing products.
As a Senior Analyst, you will cover various shifts supporting Enterprise Resiliency and must be prepared to occasionally work other shifts and/or weekends.

Requirements

• 2 years of experience interacting with a 24/7 operations center/emergency management environment.
• 2 years of experience coordinating emergency, incident response or critical event situations with multi-functional partners and teams
• 2 years of experience in threat monitoring and analysis using various commercial, social and public intelligence sources
• 2 years of experience in providing threat and incident briefings to business leaders and response stakeholders
• Moderate technology skills (Microsoft Excel, PowerPoint, SharePoint, Word etc.)
• Demonstrated ability to create concise, accurate and well-written incident reports quickly and with minimal direction
• Excellent analytical skills or experience conducting threat analysis
• Proven ability to work with a high degree of accuracy and attention to detail
• Experience operating in a highly complex fast paced environment capable of analyzing the situation and making time sensitive decisions with limited information
• Bachelor’s Degree; equivalent years of related professional work experience may substitute

Nice To Haves

• 3-5 years of experience interacting with a 24/7 operations center/emergency management environment.
• 3-5 years of experience coordinating emergency, incident response or critical event situations with multi-functional partners and teams.
• 3-5 years of experience in threat monitoring and analysis using various commercial, social and public intelligence sources
• 3-5 years of experience in providing threat and incident briefings to business leaders and response stakeholders.
• Master's Degree in a related/relevant field or study

Responsibilities

• coordinating daily operations in the Enterprise Resiliency’s Crisis Management & Operational Readiness function
• facilitating situation reporting, information sharing, and operational coordination during business disruptions
• monitor the evolving hazard landscape
• develop situational awareness products for senior leaders and business partners
• coordinate response actions to mitigate risks, hazards, other disruptive events, or crisis situations that may affect CVS Health’s customers, supply chain, colleagues, operational capabilities or the community(s) that CVS Health serves
• integrates an enterprise-wide all hazards risk strategy for emergency / incident reporting, risk/hazard monitoring and business resiliency analysis, situational awareness, incident response, crisis/disaster coordination and communication
• respond to incidents
• facilitate event/incident/crisis coordination calls with multiple stakeholders
• close attention to detail in developing products
• cover various shifts supporting Enterprise Resiliency and must be prepared to occasionally work other shifts and/or weekends

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees