Senior Analyst - End User Computing

Corebridge Financial • Houston, TX

10h • Hybrid

About The Position

This Senior Analyst role is responsible for validating monthly metrics performed by our 3rd party vendor partner, Accenture. Works closely with the reporting teams from Accenture and provides signoff on key performance metrics each month. This role is also tasked with tracking and approving Service Now requested items on behalf of key management members as a delegate. Similar tracking and approvals on Sailpoint access validations are performed by the role.

Requirements

• 10+ years of experience in technical service delivery. with focus on business applications at a Fortune 500 firm.
• Excellent communication skills, both written and verbal, for interacting with team members and stakeholders.
• Ability to succinctly convey technical notions to leadership.
• Strong analytical and problem-solving skills to identify and resolve technical issues.
• Superior problem-solving approach. Leveraging technical expertise and creativity to develop innovative solutions and think beyond the current issue to prevent future occurrences.
• Minimum Education is High School graduate or higher; Trade School or higher; four-year degree related to technology.
• Strong technical background with expertise in Excel and Power BI.
• Windows 10 and 11, Microsoft Azure Virtual Desktop.
• Laptops, Desktops, & peripherals (headsets, monitors, audio devices).
• Mobile - Apple iPhone/iPad/IOS, BYOD.
• Microsoft 365 Suite (One Drive, One Note, Outlook, Word, Excel, PowerPoint).
• Microsoft Teams (Apps, Microsoft Teams Rooms, Phones & Voice Service).

Responsibilities

• Run Excel and Power BI reports to validate Key Performance Indicators for management.
• Document, track and approve assigned catalog items in Service Now as a delegate.
• Perform monthly and quarterly access validations in Sailpoint after confirming and documenting requirements are still needed by employee
• Actively track the submission of Local Administrator Self-Service requests and document confirmation from end-users before approving.
• Display strong overall technical skills to perform other support activities needed to support our stakeholders or colleagues within your area.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED