Senior Analyst, ED Systems

Lifepoint Health•Brentwood, TN

5d•Remote

About The Position

The Senior Systems Analyst, ED Systems implements strategies focused on the adoption of specific Emergency Department (ED) systems with a goal of enhancing and building processes and the content that lead to increased safety, quality, efficiency, and effectiveness of patient care in the LifePoint ED settings.

Requirements

Bachelor’s Degree in Nursing.
Experience building, configuring, or customizing MEDHOST EDIS (system build, content updates, workflow configuration)
Minimum 5 years’ clinical, technical, Emergency Department experience, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices.
Department Specific -- Decisions impact the management and operations within a department. May contribute to business, and operational decisions that affect the department.
Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.
Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

Responsibilities

Support MEDHOST EDIS system build and configuration, including updates to content and workflows, and manage ticketed support issues through resolution in collaboration with the vendor.
Collaborate closely with ED Systems Manager and team to provide ED system expertise and assistance as needed to successfully implement patient data automation and work through the system life cycle.
Serve as 24 hour, 7 day a week support for MEDHOST electronic date information source (EDIS) system as assigned.
Assist with change management efforts around the implementation of the ED informatics software through the development, design and execution of change management and enhancement processes.
Provide system expertise and assistance to implement and/or upgrade MEDHOST EDIS in EDs as assigned.
Manage support issues reported by facility staff via service now system and work with vendor to ensure root cause is identified and solutions are found.
Assist with changes to the system as assigned, including the creation of training/educational documents around those changes in the system.
Support facilities with education and training as needed for success as delegated by the team manager.
Assist with on-going training and education to enhance user experience and adoption.
Communicate with with physicians, leaders and other stakeholders to develop realistic expectations and execute strategies to prepare physicians and other clinicians for the adoption of electronic clinical systems.
Collaborate with facility leadership and clinicians to ensure clinical processes and workflows are supported by the electronic solutions.
Collaborate with other groups in Health Informatics & Technology Services (HITS) and at the Health Support Center (HSC) to assure clinical processes and workflows are supported by the electronic solutions and offers strategies and support to remove barriers to adoption.
Collaborate and work with facilities as assigned to implement ED specific systems and support those systems and their functionality.
Responsible for tracking and trending issues across facilities to ensure that they are escalated to resolution.
Regular and reliable attendance.
Perform other duties as assigned.