Senior Analyst, Due Diligence

Checkout.com • Atlanta, GA

118d

About The Position

We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in Atlanta. As a Senior Analyst, you will play a crucial role in overseeing the performance and activities of our analyst team, ensuring high-quality work, providing mentorship, and contributing to process improvements and delivering on tactical projects. You will act as an ambassador of the team on multiple forums with stakeholders as may be required. Your expertise will be essential in maintaining our commitment to excellence and achieving our strategic objectives. This position will report to the Head of Due Diligence based in London.

Requirements

• Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience.
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent mentoring abilities, with a track record of effectively guiding and coaching team members.
• Proficiency in project management and ability to prioritise tasks effectively.
• Understanding of the payments landscape and processes.
• Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Working knowledge of using tools and processes to troubleshoot issues.
• Ability to adapt quickly to changes, have a curious mind with a high performance mindset.
• Experience in handling audits and regulatory compliance is preferred.

Nice To Haves

• Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices.
• Experience in dealing with regulatory requirements and participating in audits.

Responsibilities

• Act as the regional Customer Due Diligence specialist for the Americas region.
• Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations.
• Provide timely and effective resolutions to ensure smooth workflow and optimal outcomes.
• Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.
• Review and approve escalations and/or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.
• Assume responsibility for the Americas portfolio review completion metrics.
• Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required.
• Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts.
• Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level.
• Collaborate with stakeholders to implement improvements and optimise workflows.
• Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors.
• Lead and manage tactical projects from inception to completion.
• Serve as a mentor and coach for analysts, supporting their professional growth and skill development.

Benefits

• Hybrid working model offering flexibility, with three days per week in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees