Senior Analyst, Customer Success - Hybrid

XPO Logistics • Fort Worth, TX

272d

About The Position

As a Senior Analyst, Customer Accounts at XPO, you will be responsible for performing trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions. You will facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts, assist with query building, dashboard generation, and report templates. Additionally, you will ensure the quality of reports delivered to customers by proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports. You will also monitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value.

Requirements

• Bachelor's degree or equivalent related work or military experience.
• 2 years of experience supporting customers with operational and technical issues.
• Experience with Microsoft Office products such as Excel and Word.
• Analytical and problem-solving skills.

Nice To Haves

• LTL industry experience.
• Excellent verbal and written communication skills.
• Ability to manage difficult customer conversations.
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment.

Responsibilities

• Perform trend analysis to provide strategic and actionable business insights.
• Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts.
• Assist with query building, dashboard generation, and report templates.
• Ensure the quality of reports delivered to customers by proofreading and editing reports.
• Monitor utilization and partner with customers to develop strategies for maximum value.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Earn up to 15 days of PTO over your first year.
• 10 paid company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a company incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree