Senior Analyst, Customer Reporting and Data Operations

CVS Health

8d

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Customer Reporting and Data Operations Senior Analyst is responsible for supporting Salesforce requests related to business intelligence and other reporting tools and supporting project deliverables associated with enhancing those tools. The position will also act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers. You will also be responsible for educating and training internal and client users on the use of the business intelligence tool and its functionality. The position involves, but not limited to: · Exceptional customer service to manage Salesforce cases in support of internal and client users inquiries through coaching and mentorship to enable end user success. · Developing and/or updating reporting to support user inquiries for timely response · Facilitating and/or recording trainings on technical tools; producing professional and concise communications and/or job aids for process and system change management · Partnering across boundaries to manage multiple priorities to resolution · Professional communications and documentation creation · Formal training creation and delivery

Requirements

• 4+ years of relevant experience that includes: A minimum of 2 years' experience in a position required to do problem analysis, data analysis, and creative solutions. A minimum of 2 years' of business intelligence tool utilization.
• Experience facilitating and/or recording trainings.
• Proven ability to deliver high quality work and/or solution delivery that satisfies stakeholder expectations and meets requirements, schedules, and client expectations
• History of focusing on customer needs and providing outstanding service
• Aptitude to identify, assess, and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation
• Experience with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint); Teams, Salesforce, and business intelligence applications

Nice To Haves

• Pharmacy Benefit Management (PBM) experience
• Salesforce reporting/dashboard creation experience
• Data analysis and data integrity experience
• Familiarity with project processes and tools, process mapping, process improvement, and/or root cause analysis concepts
• Effective interaction with all levels of management
• Ability to work independently
• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines

Responsibilities

• Exceptional customer service to manage Salesforce cases in support of internal and client users inquiries through coaching and mentorship to enable end user success.
• Developing and/or updating reporting to support user inquiries for timely response
• Facilitating and/or recording trainings on technical tools; producing professional and concise communications and/or job aids for process and system change management
• Partnering across boundaries to manage multiple priorities to resolution
• Professional communications and documentation creation
• Formal training creation and delivery

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees