Senior Analyst, Customer Data

Aramark•Rockville, MD

1d•Onsite

About The Position

The Senior Analyst, Customer Data plays a critical role in ensuring the accuracy, integrity, and completeness of customer level data across core business systems. This role blends analytical capability with operational ownership, supporting customer matching, spend validation, supplier onboarding, and reporting needs that directly impact revenue recognition and customer satisfaction. You will work closely with internal teams, suppliers, and system stakeholders to resolve unmatched customer records, maintain accurate customer alignments, and identify missed or underreported spend. This position is ideal for someone who enjoys problem solving, data investigation, and cross functional collaboration, and who wants to grow into a deeper analytics or data management career path.

Requirements

Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field
3–5 years of experience in data analysis, reporting, or business operations (internships included)
Strong Excel skills
High attention to detail and strong analytical thinking
Effective communication skills and comfort working with cross functional teams
Curiosity, willingness to learn, and a proactive approach to problem solving

Nice To Haves

SQL, Power BI, Tableau, or similar tools is a plus

Responsibilities

Resolve unmatched customer records and maintain accurate customer mappings within CLP and related systems
Investigate spend discrepancies and ensure customer data is aligned to the correct accounts
Validate customer–supplier relationships and ensure data accuracy across multiple spend types
Support the deployment and monitoring of customer matching algorithms and enhancements
Serve as the operational lead with strategic sourcing to identify zero/low spend relationships, ensuring the full remediation workflow
Proactively identify properties with zero or low reported spend despite active supplier relationships
Analyze customer–supplier matching gaps to uncover missed revenue and hidden spend opportunities
Validate and capture missing or unreported spend to ensure accurate billing and revenue recognition
Leverage knowledge of CLP processes, supplier behavior, and matching logic to ensure all opportunity spend is fully captured
Partner directly with suppliers to correct reporting issues, provide CLP training, and reinforce processes that prevent future spend gaps
Maintain a closed‑loop process that strengthens long‑term spend visibility, compliance, and supplier engagement
Research and resolve unposted or missing spend that directly impacts billing and revenue recognition
Ensure spend is captured, validated, and posted in a timely manner
Identify accounts with zero or declining spend and investigate root causes
Partner with suppliers to correct reporting issues and ensure spend is accurately submitted
Guide suppliers through onboarding and portal usage
Train and retrain suppliers on data submission, customer alignment, and reporting expectations
Reduce internal workload by empowering suppliers to self manage their customer data
Support initiatives that increase supplier adoption and improve data quality
Assist in creating and updating business reports using Excel, Power BI, Cognos, or Qlik
Perform data analysis to identify trends, gaps, and spend opportunities
Build dashboards and visualizations to communicate insights to internal teams
Support the wider data management team with reporting and ad hoc analysis needs
Participate in project meetings and document reporting or data requirements
Support special projects, research initiatives, and cross functional data issue resolution
Contribute to process improvements that enhance data accuracy and operational efficiency
Collaborate with finance, sourcing, technology, and supplier teams to resolve data issues