Senior Analyst, Customer Data Solutions

Delta Air Lines-posted 4 months ago

Full-time • Mid Level

Atlanta, GA

Air Transportation

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Delta's Customer Data team is seeking a Senior Analyst, Customer Data Solutions to help shape the future of how we deliver personalized experiences at scale. This role is ideal for someone who thrives at the intersection of data engineering, analytics, and product delivery—someone who can translate business needs into technical solutions and ensure those solutions are delivered with quality and impact. As the Senior Analyst, Customer Data Solutions, you will own the delivery of foundational customer data products—including Core Profile, Customer History, and Customer Interactions. You will work closely with IT, the Digital Portfolio Office (DPO), and business stakeholders to define requirements, oversee testing, and ensure timely delivery of new capabilities that power personalization, customer insights, and frontline tools.

Translate business needs into clear, actionable technical requirements for IT teams
Coordinate delivery timelines and ensure alignment across IT, DPO, and business teams
Prototype new core, foundational data sources and help build cases to facilitate IT-productization of those data sources
Own the end-to-end delivery process, including UAT and stakeholder sign-off
Triage product defects and support IT in resolution and prioritization
Shape the roadmap for customer data capabilities in partnership with product manager
Ensure data products are scalable, reliable, and aligned with enterprise architecture
Work closely with IT to find opportunities to improve the current data environment to drive efficiencies and future scalability in both traditional EDW environments as well as AWS cloud environments
Support the creation of enterprise-wide, customer-centric data assets
Advocate for data quality, consistency, and usability across channels

Able to understand business needs and bridge the gap between those needs and IT
Strong communication skills and a passion for solving complex data problems
Understanding of how Delta uses data to drive business decisions, for analytics, and within visualization tools (e.g., Tableau, Excel, Python)
Proficiency in data querying/modeling and able to write SQL queries from scratch and experience with a scripting language to automate those queries (e.g., SAS, Python)
Able to build good interpersonal relationships with business partners, business analysts, technology teams, and leadership
Ability to work well with diverse groups in a time sensitive and team environment with minimal direction
Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States

Bachelor's degree in Data Science, Computer Science, Engineering, Mathematics, related field
1+ years of significant work experience required in a Business Analysis, Data Analytics, and/or Data Creation role
At least 1+ as a data engineer/scientist or related data-manipulation specialty with proven experience processing and creating insights from large data sets
Understanding of data modeling, data manipulation, and creating enterprise-wide data sets leveraging technical solutions with tools like Spark, NoSQL, DynamoDB, etc.
Experience with data modeling, ETL pipelines, and API integrations
Experience in multiple architectural patterns: microservices, REST / GraphQL, containerization, cloud native
Experience with customer data platforms or personalization systems
Experience in airline, travel, or customer experience domains

Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks

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