Clover Health-posted 4 months ago
$90,000 - $115,000/Yr
Full-time • Senior
501-1,000 employees

At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most. We're looking for a Senior Analyst, Customer Data Platform to help us unlock the full potential of our customer data. In this role, you will be crucial in ensuring our customer data is accurate, unified, and actionable. You will directly impact the experience of our members, brokers, and providers, as well as our business growth and retention.

  • Oversee the ingestion, unification, and quality of customer data in Clover’s CDP to ensure a unified customer profile.
  • Build, test, and deploy audiences, ensuring seamless and effective execution across multiple channels and platforms.
  • Translate complex business requirements into actionable audience segments, building and optimizing customer journeys and personalization strategies directly within the CDP.
  • Lead the development of comprehensive technical documentation, including data dictionaries, user guides, and best practices for leveraging the CDP, to empower cross-functional teams.
  • Conduct deep-dive data analysis to diagnose and rectify data quality issues, to ensure a high-fidelity customer profile.
  • Build and maintain dashboards and reporting that visualize CDP data for cross functional teams.
  • 3+ years of hands-on experience with Customer Data Platforms (CDP) such as Segment, Hightouch, Tealium, or Rudderstack.
  • 3+ years of proficiency in SQL, with a proven track record of using it for data validation and analysis.
  • Technical experience with various data platforms, marketing analytics, CRMs, and advertising platforms (e.g., Google Ads).
  • Experience with email and marketing automation platforms, and their integration with a CDP.
  • Strong understanding of data privacy, regulations, and compliance (e.g., HIPAA).
  • Familiarity with project management tools (e.g., Jira, Asana).
  • Experience in the healthcare industry.
  • Competitive base salary and equity opportunities.
  • Performance-based bonus program.
  • 401k matching.
  • Comprehensive medical, dental, and vision coverage.
  • Mental health resources and initiatives such as No-Meeting Fridays and monthly company holidays.
  • Generous flexible time-off policy.
  • Learning programs, mentorship, and professional development funding.
  • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
  • Reimbursement for office setup expenses.
  • Monthly cell phone & internet stipend.
  • Remote-first culture, enabling collaboration with global teams.
  • Paid parental leave for all new parents.
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