We are seeking a Continuous Improvement Senior Analyst that leverages a combination of deep analytics skills and business acumen to derive insights across all areas of Customer Experience, which can then be used to drive meaningful improvements across various segments of the company. The ideal candidate possesses excellent time-management skills, the ability to communicate and present information effectively to business partners at all levels, and a deep-seated passion for continuous improvement, data integrity, and scalable solutions. The Process Improvement & Content Operations (PICO) team harnesses our collective expertise to create world-class customer support experiences that foster loyalty, solve problems efficiently, and support the continuous evolution of our business. Within PICO, the Continuous Improvement team leads the charge on data-driven decision-making and process enhancement. We conduct in-depth analyses, benchmark industry standards, and identity opportunities for the performance and cost-effectiveness of customer support. We collaborate closely with stakeholders across CX, operations, product, and engineering, to drive impactful changes.