The Boston Consulting Group (BCG)-posted 7 months ago
Entry Level
Chicago, IL
Professional, Scientific, and Technical Services

The Center for Customer Insight (CCI) is a center of excellence for all things related to customer research and insight-driven strategy at BCG. As a Senior Analyst (SA) for CCI's Vantage team, you will play a critical role in helping customer insights projects succeed. You will support execution of quantitative and qualitative primary consumer research efforts, learn to translate research into meaningful / actionable insights for the C-suite, and communicate recommendations to internal consulting teams working on complex strategy cases for the world's biggest brands. CCI projects ignite growth for our global clients across industries through best-in-class insights on customer behaviour and needs. One project may involve writing a survey to inform the investment thesis for a consumer products client looking at an acquisition in a new category. Another project may involve developing, executing, and synthesizing new qualitative and quantitative research to inform service Innovation for a travel and tourism client. Yet another may necessitate research to renovate the employer branding for a fashion and luxury client. While contributing to client projects, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements, and design / execute research. In addition to supporting client projects, you will also support commercialization efforts for CCI, working in conjunction with business leaders, providing insights and advice for proposals and client workshops. You will contribute to the development of intellectual property (including original research and publications), best practice training materials for customer insights / research, and other assets for the business; Improving BCG's proprietary frameworks; building methodologies and tools; and guiding generalist consultants on the execution of quantitative and qualitative research. You will develop state of the art tools, working hand in hand with Knowledge Team peers.

  • Support execution of quantitative and qualitative primary consumer research efforts.
  • Translate research into meaningful/actionable insights for the C-suite.
  • Communicate recommendations to internal consulting teams.
  • Write surveys to inform investment theses for clients.
  • Develop, execute, and synthesize qualitative and quantitative research.
  • Conduct research to renovate employer branding for clients.
  • Support commercialization efforts for CCI.
  • Provide insights and advice for proposals and client workshops.
  • Contribute to the development of intellectual property and best practice training materials.
  • Guide generalist consultants on the execution of research.
  • 2+ years of consulting experience including the design and execution of primary customer research OR 3+ years market research agency experience (4-6+ years of experience strongly preferred).
  • Direct experience using quantitative research to address a range of business problems.
  • Experience with the full lifecycle of consumer research.
  • Experience in a range of research methodologies (e.g., segmentation, MaxDiff, TURF, pricing sensitivity approaches, conjoint, derived importance, attitudes & usage studies, focus groups, online communities, etc.).
  • Mastery of Excel required; familiarity with tools such as Alteryx, SPSS, Tableau a plus.
  • Bachelor's Degree required (advanced degree preferred).
  • Fluency in English required; fluency in Spanish a plus.
  • Strong business acumen and problem-solving capabilities.
  • Strong written and verbal communication skills.
  • Excellent interpersonal and communication skills.
  • Experience conducting research in Financial Services, Insurance, Technology, Media, and/or Telecommunications.
  • Demonstrated experience using analytical skills to generate insights that inform business strategy.
  • Equal Opportunity Employer.
  • Consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under law.
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