Senior Analyst - Collections & Dispute - OTC BU India

Anheuser-Busch InBev • Service, MS

151d

About The Position

The Credit and Collections Specialist is responsible for managing the company's credit policies and ensuring timely collection of outstanding invoices. This role aims to minimize financial risk by evaluating customer creditworthiness, monitoring receivables, and effectively resolving overdue accounts, thereby maintaining healthy cash flow and supporting the organization's financial stability. The role is also accountable for overall performance of the teams, achievement of business KPIs, as well as the results of contractual service level agreements with clients, for internal and external clients' satisfaction, and represents the point for escalation. To ensure internal and external client satisfaction by effectively communicating and helping to meet their respective needs - includes working on client requests being solved in a timely fashion. To be the escalation point for internal clients. Coordinate with Finance Macro Process Leader and other Finance Process Leaders to set and deliver our Sales-Finance strategy and transformation projects.

Requirements

• University Degree - Bachelor's Degree in Business Studies OR Finance
• Overall 5 to 7 years experience in managing account receivables
• 3-5 years experience in the OTC/Finance/process
• Experience in stakeholder management with commercial function and customers
• Experience in working in an ERP environment
• FMCG or Shared Services experience a plus.
• Experience with SAP financial module
• Computer skills (Excel, PowerPoint, MS Project etc)

Responsibilities

• Assess and analyze customer credit applications and credit limits to ensure prudent risk management.
• Monitor accounts receivable aging reports to identify overdue accounts and initiate timely collection efforts.
• Communicate with customers via phone, email, and written correspondence to resolve payment issues and negotiate repayment plans.
• Collaborate with sales and finance teams to resolve disputes and ensure accurate billing.
• Maintain detailed records of collection activities and customer interactions in the CRM or ERP system.
• Prepare regular reports on credit and collection performance metrics for management review.
• Implement and enforce company credit policies and procedures in compliance with relevant laws and regulations.
• Identify trends and potential risks in the credit portfolio and recommend corrective actions.
• Support month-end closing processes by ensuring all receivables are appropriately accounted for.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees