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At AIG, we are reimagining the way we help customers manage risk. As a Senior Analyst in Claims Analytics, you will play a crucial role in this transformation. This position offers an opportunity to grow your skills and experience as a valued member of our team. Our Claims teams are recognized as the proven problem solvers for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We pride ourselves on delivering responsive, fair, and professional service with empathy and efficiency, supported by a robust stakeholder feedback loop and consistent processes and leadership. In this role, you will become part of the transformative claims insights and analytics team within the global claims operations group. Your responsibilities will span AIG's global reach, supporting the delivery of the claims data and analytics strategy in partnership with claims leaders and stakeholders. You will need to understand business, customer, and partner needs, interpret outcomes, and develop insights to support those needs while maintaining a consultative, consistent, and transparent approach. Collaboration will extend beyond claims to include underwriting, actuarial, and product teams as needed. Looking ahead, you will participate in the team's ongoing journey to advance efforts in trending, forecasting, and analytic modeling. As a Senior Analyst, you will bring insights to claims leadership and collaborate on the underlying context driving outcomes. You will align dashboards and reports to the needs of Claims Leadership to support key business review processes and projects. Regular monitoring and tracking of KPI progress will be essential, along with providing reporting to cross-functional departments for business involvement. You will lead conversations with Claims Technical Leadership to define gaps in data and operational metrics, perform analysis of loss information to identify trends that minimize operational risk, and contextualize business changes. Additionally, you will build state-of-the-art analytical capabilities leveraging in-house and vendor technologies, setting deployment strategies for self-service where appropriate. You will also act as a point of contact for claims leaders to identify and implement business rules and processes to maintain data quality, address reporting, data, and mapping questions, and perform user acceptance testing for new reports and data sources.
