Senior Analyst - Business Systems and Data

EHOB INC•Indianapolis, IN

18h

About The Position

This position is responsible for leading the support, implementation, optimization, and continuous improvement of business applications and data analytic platforms. This role is required to understand the business process and translate operational needs into scalable, reliable technology solutions.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
10 + years of experience in IT roles, primarily in supporting Business Applications and Analytics
Proven experience implementing and managing ERP and CRM systems
Strong understanding of business processes and how technology enables them
Solid technical foundation in: System architecture and integrations Databases and data management APIs, middleware, or integration platforms Cloud and/or on-prem infrastructure
Experience working with cross-functional business teams
Strong analytical, problem-solving, and troubleshooting skills
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public group, and/or boards of directors.
Ability to work with mathematical concepts.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of information.
Knowledge of Microsoft Office Suite

Nice To Haves

Experience with ERP/CRM platforms (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Salesforce, etc.)
Experience with Data Analytics and Datawarehouse platforms (Snowflake, Tableau, Power BI)
Project management experience (Agile, Waterfall, or hybrid)
Experience in system selection and vendor evaluation

Responsibilities

Lead the support, implementation, customization, and ongoing improvement of enterprise systems such as ERP, CRM, and related business applications
Partner with business leaders to understand end-to-end processes (finance, sales, operations, supply chain, HR, etc.) and translate requirements into technical solutions
Act as the bridge between technical teams and business users, ensuring systems support real operational needs
Lead Business Analytics effort, manage system integrations, data flows, security, and performance across platforms
Implement IT Support Models.
Evaluate and recommend new technologies, tools, and vendors to improve efficiency and scalability
Provide hands-on technical support and troubleshooting for complex system issues when required
Establish IT governance, documentation, best practices, and standard operating procedures
Manage external vendors, consultants, and implementation partners
Ensure data integrity, system reliability, compliance, and security standards
Wear multiple hats as needed – from Project Management to Business Analysis to Technical Architecture
Comfortable working with unknowns and ability to dive in and find a way forward.
Other duties as assigned