Senior Analyst, Business Support

Walmart•Bentonville, AR

1d•$50,000 - $95,000

About The Position

Position Summary... The Sr. Analyst, Business Support plays a critical role in enabling Walmart Data Ventures’ global growth by providing expert support across products, services, and supplier interactions in multiple markets. This role is responsible for managing global access and setup requests, delivering multilingual support, moderating WDV support communities, and ensuring accurate, compliant, and reusable knowledge across the ServiceNow-based Support Ecosystem. What you'll do... Serve as primary owner for global access and catalog task requests including Data Feed Access, Internal Walmart Associate Access, Charter Supplier User Access, and Basic User Setup. Provide multilingual support to suppliers and internal associates across multiple markets. Moderate WDV support communities within ServiceNow to ensure accuracy, compliance, and professionalism. Harvest recurring issues and validated solutions to create reusable knowledge articles. Maintain deep functional knowledge of Walmart Data Ventures products and services.

Requirements

Bachelor’s degree in Business, Technology, or related field, or equivalent experience.
Experience in business support, technical support, or operations roles.
Strong communication skills and ability to operate independently.
Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Nice To Haves

Multilingual proficiency supporting non-English-speaking markets.
Experience with ServiceNow or similar support platforms.
Experience supporting SaaS, data, or analytics platforms.
Masters: Business Administration

Responsibilities

Serve as primary owner for global access and catalog task requests including Data Feed Access, Internal Walmart Associate Access, Charter Supplier User Access, and Basic User Setup.
Provide multilingual support to suppliers and internal associates across multiple markets.
Moderate WDV support communities within ServiceNow to ensure accuracy, compliance, and professionalism.
Harvest recurring issues and validated solutions to create reusable knowledge articles.
Maintain deep functional knowledge of Walmart Data Ventures products and services.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $50,000.00 - $95,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock