Senior Analyst, Business Support

Walmart • Bentonville, AR

6d • $50,000 - $95,000

About The Position

We are seeking a detail-oriented and collaborative Senior Analyst to support the Occupational Accidents and Legal Discovery function within Walmart’s Last Mile Delivery (LMD) Trust & Safety (T&S) organization. This role plays a critical part in managing driver outreach following occupational accidents and supporting the legal e-discovery process. The ideal candidate will demonstrate exceptional thoroughness, sound judgment, and the ability to collaborate effectively across legal, safety, and operational teams. What you'll do... Driver Support & Occupational Accident Management Manage outreach to drivers involved in occupational accidents, serving as a compassionate and professional point of contact. Guide drivers through the occupational accident insurance process, ensuring they understand available coverage and next steps. Collaborate with third-party administrators and internal stakeholders to facilitate timely resolution of claims. Legal Discovery & Evidence Management Support the e-discovery process by collecting, organizing, and reviewing responsive documents and data for legal requests. Partner closely with legal counsel to ensure all discovery obligations are met with a high degree of accuracy and timeliness. Conduct thorough investigations into claims to gather necessary evidence, including trip data, communications, and incident reports. Maintain strict confidentiality and adhere to legal privilege protocols when handling sensitive information. Cross-Functional Collaboration & Process Improvement Build strong relationships with legal, safety, and operations teams to streamline information sharing and case management. Identify trends in occupational accidents and discovery requests to recommend process improvements and safety interventions. Demonstrate exceptional judgment in escalating complex or high-risk issues to leadership. Contribute to the development of standard operating procedures (SOPs) for accident response and legal discovery. What You’ll Bring… 2-4 years of experience in claims management, legal support, risk management, incident response, or a related field. Strong organizational skills with an acute attention to detail and thoroughness in documentation. Demonstrated ability to exercise sound judgment and handle sensitive information with discretion. Excellent written and verbal communication skills, with the ability to engage empathetically with drivers and professionally with legal partners. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new legal and claims management systems. Ability to manage multiple priorities and deadlines in a fast-paced environment.

Requirements

• 2-4 years of experience in claims management, legal support, risk management, incident response, or a related field.
• Strong organizational skills with an acute attention to detail and thoroughness in documentation.
• Demonstrated ability to exercise sound judgment and handle sensitive information with discretion.
• Excellent written and verbal communication skills, with the ability to engage empathetically with drivers and professionally with legal partners.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new legal and claims management systems.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Nice To Haves

• Experience with e-discovery platforms and legal hold processes.
• Knowledge of occupational accident insurance or workers' compensation principles.
• Previous experience in the gig economy, logistics, or transportation sectors.
• Bachelor’s degree in Business, Legal Studies, Risk Management, or a related field.

Responsibilities

• Manage outreach to drivers involved in occupational accidents, serving as a compassionate and professional point of contact.
• Guide drivers through the occupational accident insurance process, ensuring they understand available coverage and next steps.
• Collaborate with third-party administrators and internal stakeholders to facilitate timely resolution of claims.
• Support the e-discovery process by collecting, organizing, and reviewing responsive documents and data for legal requests.
• Partner closely with legal counsel to ensure all discovery obligations are met with a high degree of accuracy and timeliness.
• Conduct thorough investigations into claims to gather necessary evidence, including trip data, communications, and incident reports.
• Maintain strict confidentiality and adhere to legal privilege protocols when handling sensitive information.
• Build strong relationships with legal, safety, and operations teams to streamline information sharing and case management.
• Identify trends in occupational accidents and discovery requests to recommend process improvements and safety interventions.
• Demonstrate exceptional judgment in escalating complex or high-risk issues to leadership.
• Contribute to the development of standard operating procedures (SOPs) for accident response and legal discovery.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees