Senior Analyst, Business Strategy

The Cleveland Indians•Cleveland, OH

53d•$93,854 - $103,630

About The Position

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. PRIMARY PURPOSE: Partner with leaders across the organization to bring process, structure, and data together to address key organizational challenges and opportunities. In doing so, drive sustainable, profitable growth by improving the fan experience and/or the organization's efficiency and effectiveness. Collaborate with departments to not only surface these opportunities but develop plans to take action against them, tools to monitor progress, and a process to continue to learn and improve moving forward. Potential project work could be helping the organization to: Conduct in-depth research and quantitative analysis of ticketing strategies and frameworks to design and recommend a data-driven secondary market strategy for Club, ensuring alignment with organizational objectives and risk appetite. Create and execute process to inform capital investment decisions, incorporating cross-functional input and analytical research to recommend fan-focused, revenue generating ballpark improvements Develop a structure to systematically understand cost to serve across the Guardians products to inform strategic decision-making. Recommend product, benefits, service, and pricing adjustments to improve margin.

Requirements

A Bachelor's degree in Business Administration, Economics or Statistics or other relevant field is required, a Master's degree is strongly preferred
A minimum of 3-7 years experience in a strategy role within sports or management consulting, consumer product goods, or an innovations focused analytical role is preferred.
Strong initiative and the ability to work well with others in a fast-paced, dynamic environment
Excellent interpersonal skills and ability to partner and collaborate effectively with cross-functional partners
Superior strategic analysis competencies - performs sophisticated hypothesis-driven analysis with only broad oversight and passion to create decision tools to support business team
Understanding of financial principles/techniques of financial analysis, including discounted cash flows and other valuation techniques
Ability to understand implications of analysis and probe deeper when confronted with inconsistent or insightful findings
Ability to draw well-integrated conclusions and tell a cohesive story from insights and analyses
Understanding of statistics and experience in regression analysis
Advanced Microsoft Excel, Outlook, Word and PowerPoint skills. Knowledge of Tableau, SQL or R is a plus. Must have a strong interest to learn and use new software which improves work efficiency and output
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.

Nice To Haves

Experience within the sports/consumer packaged goods industry collaborating with internal sales, marketing, and management teams is preferred

Responsibilities

Partner with Sr. leaders and department heads across the organization to lead a collaborative assessment of current state of the business and to identify growth or efficiency improvement opportunities
Develop recommendations regarding prioritization of opportunities, assessing both the resources required to create an impact and the benefit to the fan and/or to the organization
Create resourcing recommendations and present to Sr. leadership, identifying and enrolling necessary cross-functional resources to engage to pursue prioritized opportunities
Identify relevant best practices and innovative approaches from within and outside of the industry that could be used to accelerate progress against prioritized opportunities
Lead cross-functional resources in designing and implementing new approaches, tools, and strategies to take action on prioritized opportunities and present solutions to Sr. leadership
Provide coaching, feedback, and accountability for cross-functional resources (through direct management or dotted line structure) to ensure they contribute effectively to the project's success and to help them develop professionally
Lead cross-functional resources in building tools and systems to monitor new approaches, tools, and strategies and measure their impact over time
Craft leadership and stakeholder engagement strategy to ensure key Sr. leaders, ownership, etc. are appropriately engaged at key points in the project design and implementation
Develop clear documentation and transition plans to embed capability for on-going use of new approaches, tools, and strategies within the department
Support Sr. leaders and department heads to establish an approach (or further build upon existing approaches) to guide annual business planning to help achieve the organization's Strategic Priorities
Recommend metrics and goals against which to measure progress