Senior Analyst, Business Analytics - Automation

CVS Health • Hartford, CT

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This role owns measurement for the Service Ops Plan Sponsor Services COE Automation and AI Enablement team portfolio—defining and tracking KPIs, evaluating the performance of automation efforts, and reporting ROI.

Requirements

• 4+ years of experience in business analytics, data analytics, or equivalent experience
• Strong data wrangling skills; comfort working with large, potentially messy datasets across multiple teams and functions
• Hands-on dashboarding and reporting experience
• Demonstrated experience defining KPIs and building ROI/performance measurement that stands up with senior stakeholders
• Strong written and verbal communication skills; able to present insights to non-technical audiences
• Strong attention to detail in definitions, documentation, and repeatable reporting

Nice To Haves

• Experience measuring automation (RPA/workflow) and/or AI initiatives, including ROI methodology and benefits tracking
• Service operations or enablement analytics experience

Responsibilities

• Define, operationalize, and maintain KPIs for automation and AI enablement initiatives (value, adoption, quality, speed, reliability)
• Establish baselines and measurement plans for new automations to ensure performance is comparable over time
• Evaluate automation performance by tracking outcomes vs targets, identifying variance drivers, and surfacing improvement opportunities
• Quantify and report ROI (e.g., cost savings, capacity release, cycle-time reduction, error reduction) with clear assumptions and traceable logic
• Build and maintain dashboards and recurring reporting for operational and leadership audiences; ensure reporting is accurate, consistent, and easy to consume
• Translate ambiguous business questions into structured analyses, clear recommendations, and decision-ready narratives
• Partner with Service Ops, automation/AI builders, and enterprise data teams to source data, validate definitions, and improve data quality
• Document metric definitions, calculation logic, and refresh cadences to improve consistency and auditability
• Support pilots/experiments by defining success measures, tracking results, and turning learnings into scalable measurement approaches

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees