Senior Analyst Benefits Customer Service
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About The Position
The Senior Analyst, Benefits Customer Service will provide support for all aspects of benefits programs and develop reporting metrics related to internal and external customer service. The Senior Analyst will provide monthly evaluations to the Benefits team on trending areas and process efficiency. They will work closely with specified business partners and serve as a liaison between front-line teams for data. This position also leads crewmember interactions related specifically but not limited to benefit plans, direct bill, qualified life events, Affordable Care Act (ACA), and COBRA, requiring a can-do attitude aiming towards positive outcomes. The role requires a foundational understanding of leaves and other benefit programs, as well as compliance with all governmental regulations, including disability, federal, state, and city leave ordinances.
