Senior Analyst, Application Support

CVS Health • Work at Home, NY

85d • $46,988 - $112,200

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The position involves maintaining, integrating and implementing software applications within the organization, coordinating configuration, installation, technical troubleshooting and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Proper controls must be established and maintained over test and production systems.

Requirements

• 3-5 years experience supporting software applications in a technical capacity.
• 3+ years of experience in technical environments involving scripting, automation, and system-level operations.
• Working knowledge in problem solving and decision making skills.
• Hands-on experience managing SSL/TLS certificate lifecycles across environments.

Nice To Haves

• Experience in healthcare or regulated industries.
• Exposure to ITIL practices and incident/change management workflows.
• Familiarity with monitoring tools and observability frameworks.

Responsibilities

• Design and manage application support processes, ensuring smooth daily operations across the organization.
• Determine best practices to coordinate activities, prioritize tasks, and allocate resources to meet service level agreements (SLAs).
• Lead the support team in resolving production incidents, performing root cause analysis, and driving problem resolution.
• Provide technical guidance and mentorship on ticket handling and application knowledge sharing.
• Collaborate with development, infrastructure, and business teams to maintain application performance and uptime.
• Ensure compliance with security and regulatory requirements, including access reviews and certificate updates.
• Document support procedures, troubleshooting steps, and knowledge base content.
• Strengthen cross-functional workflows and handoffs to ensure seamless support and service continuity.
• Promote a culture of collaboration, continuous learning, and accountability across the team.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees