Senior Analyst, Analytics and Forecasting

About the position

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

Responsibilities

• Manage timely and succinct communications to Senior leadership partners to ensure accountability.
• Own business outcomes of our GSIO by driving initiatives across technical teams such as Data Science and Business Intelligence.
• Exhibit agility in report creation and analysis, crafting BI dashboards and datasets within tight timelines to address immediate needs.
• Take the lead in managing the demand planning process for designated business lines.
• Proactively pinpoint opportunities for business improvement, system optimization, and automation while implementing data-driven process enhancements to optimize existing workflows.
• Streamline and scale the existing planning process efficiently to cater to the distinct needs of each business line, ensuring alignment with growth and scalability objectives.

Requirements

• Masters Degree in a Quantitative field +2yrs of relevant experience OR a Bachelors in a Quantitative field +4yrs of relevant experience.
• Strong proficiency in SQL, Excel, and building dashboards using BI Tools such as Tableau, Sigma, Power BI, Quicksight, Looker.
• Familiarity with Snowflake and Sigma is a plus.
• Ability to read an ETL pipeline and collaborate with Data and Software Engineers.
• Ability to design new metrics and collaborate with Data Scientists.
• Ability to lead projects independently and collaborate with Operations, Finance.
• Strong verbal and written communication skills.
• Curiosity to learn new things and find ways to improve the DoorDash ecosystem.

Benefits

• 401(k) plan with employer matching.
• Paid time off and paid sick leave.
• 16 weeks of paid parental leave.
• Wellness benefit.
• Commuter benefit match.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.