This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The creative problem solvers in Liberty Mutual’s Insights & Solutions group harness the power of data, analytics and technology to develop innovative solutions that drive our US Retail Markets business forward and support a high-performing culture. This group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this cross-functional group, you’ll collaborate with teams across Liberty Mutual to deliver analysis that unlocks insights and sparks new, better ways of working. The Insights & Solutions team provides critical analysis through five functional groups within US Retail Markets: Distribution, Marketing & Experience Insights & Solutions, Data Office, Claims & Service, Insights & Solutions, Knowledge & Development Solutions, and Data Science. The Direct Operational Analytics team is looking for highly motivated senior analyst with strong analytical and technical skills to join the Capacity Analytics team. The team is responsible for maintaining the operational health of the Direct channel by ensuring that the DRC (DTC call center) is adequately staffed to meet the changing demands of growth, economic, and strategic objectives. You will be a part of a team responsible for developing long-term forecasts steering the 1250-employee organization toward achieving them. Your focus will be on the inter-network decisions that are critical to managing DRC capacity and staffing. Additionally, you will leverage behavioral economics and inter-network insights to support the sales agent compensation workstream. To successfully influence, you will have high visibility with Direct leaders and collaborate with various partners throughout the organization on qualitative inputs. The ideal candidate will possess strong analytical skills driven by curiosity and a commitment to problem-solving. Familiarity with dynamic trends and experience in executing analytical recommendations are essential. You should have excellent verbal and written communication skills, enabling you to articulate complex concepts clearly to diverse audiences. If you enjoy making a meaningful impact in a dynamic environment, you will fit right in. This role may have in-office requirements dependent on candidate location.
