Senior Analyst - Account Services

Verizon Communications-posted about 1 year ago
$67,000 - $124,000/Yr
Full-time • Mid Level
Remote • Basking Ridge, NJ
Telecommunications
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The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives.

  • Serve as the primary project management contact for key State and Local Government clients.
  • Support high visibility strategic project and service implementation.
  • Forge cross-functional partnerships to facilitate project completion.
  • Craft detailed project plans and present business updates.
  • Provide ongoing status and action reporting to stakeholders.
  • Identify global resource requirements and coordinate team efforts.
  • Plan and anticipate issues, adjusting strategies to meet objectives.
  • Develop, review, and continuously improve project processes.
  • Drive project timelines and keep team members on track.
  • Scope and develop project plans for complex projects, including resource, time, and budget estimates.
  • Provide support to resolve complex issues and problems.
  • Govern intermediate projects or programs to ensure customer satisfaction.
  • Coordinate the transition of programs from development to implementation.
  • Implement recommendations for successful project completion.
  • Bachelor's degree or four or more years of work experience.
  • Three or more years of relevant work experience in project management.
  • Experience managing complex projects with multiple work streams and stakeholders.
  • Demonstrated vendor management experience.
  • Strong communication skills, both verbal and written.
  • Experience dealing with key customers at both frontline and management levels.
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
  • Ability to motivate and influence teams to achieve outcomes.
  • Demonstrated flexibility in handling various situations.
  • A degree in project management or related field.
  • Experience working with Federal customers at various levels.
  • Strong familiarity with Verizon tools, processes, and products.
  • PMP Certification.
  • Exceptional organizational and time management skills.
  • Health and wellness benefits
  • Short term incentives
  • 401(k) Savings Plan
  • Stock incentive programs
  • Paid time off
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Other incentives
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