Senior Analyst-Account Services

Verizon Communications • Cary, NC

250d • Remote

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Experience with facilitation and communication across all levels of the organization.
• Experience with Microsoft Excel, Word, PowerPoint, or Google Sheets pivot tables, basic formulas, reporting, and Vlook Up.
• Experience in thriving in ambiguous environments and excelling at building and maintaining strong relationships with external clients, internal stakeholders, and partners.
• Experience in problem solving and communicating with customers to make recommendations for solutions to complex account concerns.

Nice To Haves

• Experience working with Federal Customers as a Global Enterprise Advisor.
• Experience in auditing Federal/DOD customers to ensure contract compliance.
• Experience in Federal contracting requirements.
• Experience in negotiation and persuasion skills.
• Experience in highly developed communications skills, able to establish rapport with business personnel at all levels.
• Current BGCO experience working with Public Sector customers.
• Experience working with VZW Billing Systems and BGCO tools, including: ACSS, WFM, VIP, BI&R, My Business/MBA, SFDC.

Responsibilities

• Work with internal and external partners for support for one of our largest enterprise customers.
• Support the account and sales team to grow revenue, build strong partnerships, and maintain a healthy account score.
• Manage the relationship between the Global Enterprise team, the sales team, and the enterprise customer.
• Partner with the sales team on the overall strategy of our customer's complex solutions and lifecycle management.
• Be the primary contact between the contract management, Business Finance Operations team, and sales teams to ensure that migrations are completed accurately.
• Analyze large amounts of data to complete audits on highly complex profiles.
• Audit CLIN customers, migrations, and other customer billing requests to ensure accuracy and compliance.
• Develop and provide continuous project management, tracking, and reporting for all purchase order/funding-related projects handled by the team.
• Develop and maintain an expert level of knowledge regarding Verizon Wireless products, services, and technical support solutions offered to Wireless Federal customers.
• Drive change by gathering, verifying, and distributing crucial information to enable cross-functional teams to align their efforts and swiftly resolve customer-impacting issues.
• Be a proactive problem-solver capable of developing unique and creative solutions.
• Provide recommendations, solutions, and feedback to both internal and external customers.

Benefits

• Medical, dental, vision insurance.
• Short and long term disability.
• Basic life insurance, supplemental life insurance, AD&D insurance.
• Identity theft protection.
• Pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Parental leave and adoption assistance.
• Tuition assistance.
• Up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree