Senior Analyst, Account Management

Gap Inc.

105d • $151,700 - $240,800

About The Position

Develop and maintain strong relationships with key client stakeholders, ensuring alignment with their business objectives and identifying opportunities to enhance customer satisfaction. Serve as the primary point of contact for clients, addressing any concerns or issues related to AI software products in a timely and effective manner. Gain an in-depth understanding of the Spotlight products and solutions offered by CB4 solution, including technical features, capabilities, and potential use cases across various industries. Provide expert guidance to clients on the implementation and integration of Spotlight products within their existing systems, ensuring seamless adoption and optimal utilization. Develop and execute strategic account plans to drive product adoption, revenue growth, and long-term client retention. Collaborate with internal teams, including product development, sales, and marketing, to align efforts and deliver customized solutions that meet client needs. Conduct product demonstrations, training sessions, and workshops for clients, enabling them to fully leverage the capabilities of Spotlight products. Coordinate with technical support teams to resolve any technical issues or challenges faced by clients, ensuring a positive user experience. Monitor industry trends, competitive landscape, and client feedback to identify opportunities for product enhancement and new business development. Provide insights and recommendations to the product development team to drive innovation and maintain a competitive edge in the AI software market. Oversee contract negotiations, renewals, and amendments, ensuring compliance with company policies and client requirements. Identify upsell and cross-sell opportunities within existing accounts, working to expand the scope of Spotlight product offerings. Prepare regular reports on account performance, including revenue tracking, client engagement, and product utilization metrics. Present findings and recommendations to senior management, contributing to strategic decision-making and business growth initiatives. Work closely with product management, engineering, and marketing teams to provide client feedback and influence the Spotlight product roadmap. Collaborate with sales teams to identify new business opportunities and support the acquisition of new clients. Manage the onboarding process for new clients, ensuring smooth integration of Spotlight products into their operations. Develop customized implementation plans that align with client goals and timelines, ensuring successful product deployment. Act as the voice of the customer within the organization, advocating for client needs and ensuring their feedback is incorporated into product development cycles. Establish and maintain a feedback loop with clients, regularly gathering insights on product performance and identifying areas for improvement.

Requirements

• Bachelor’s degree or foreign degree equivalent in Business Administration or related field.
• Three (3) years of experience in a related role.

Nice To Haves

• Experience with SQL, Excel, Tableau, Looker, Power BI.
• Experience with CRM platforms like Salesforce, Hubspot, ServiceNow, and Zendesk.
• Experience with project management tools like Asana, Jira, and Todoist.
• Experience in maintaining a Knowledge Center and creating training materials.
• Experience in synthesizing technical knowledge into executive reports.
• Experience navigating complex ecosystems in large organizations.

Responsibilities

• Develop and maintain strong relationships with key client stakeholders.
• Serve as the primary point of contact for clients regarding AI software products.
• Gain an in-depth understanding of Spotlight products and solutions.
• Provide expert guidance on implementation and integration of Spotlight products.
• Develop and execute strategic account plans to drive product adoption and revenue growth.
• Collaborate with internal teams to deliver customized solutions.
• Conduct product demonstrations, training sessions, and workshops for clients.
• Coordinate with technical support teams to resolve client issues.
• Monitor industry trends and client feedback for product enhancement.
• Oversee contract negotiations, renewals, and amendments.
• Identify upsell and cross-sell opportunities within existing accounts.
• Prepare regular reports on account performance.
• Present findings and recommendations to senior management.
• Work closely with product management and marketing teams.
• Manage the onboarding process for new clients.
• Develop customized implementation plans for clients.
• Act as the voice of the customer within the organization.
• Establish and maintain a feedback loop with clients.

Benefits

• Telecommuting permissible from any location within the US.
• Salary Range: $151,700 - $240,800.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees