Senior Ambulatory Practice Manager

Greater Baltimore Medical Center-posted 27 days ago

Full-time • Mid Level

Towson, MD

1,001-5,000 employees

Hospitals

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The Sr. Ambulatory Practice Manager is a strategic leadership position that will manage the overall operations of 3 - 4 physician practices and/ or services in 3 - 4 locations, ensuring a vision and strategy for future growth. This Practice Manager also provides expertise to ensure all patients receive high quality, efficient care. The Sr. Ambulatory Practice Manager is responsible for the oversight of the day-to-day operations in multiple designated practices within GBMC Health Partners. Under limited supervision of the Chief Operating Officer (COO), the Sr. Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Sr. Ambulatory Practice Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works directly with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets for multiple practices. This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for multiple practices to ensure customer satisfaction related to patient care, quality and customer service.

Plans, implements and monitors achievement of strategic business objectives. Communicates initiatives to appropriate personnel. Identifies, implements and monitors new practice opportunities for growth. Participates in the development and implementation of marketing plans for assigned areas.
Accountable for budget in coordination with CFO, GBMC Health Partners and COO.
Develops and interprets information from a variety of systems and reports.
Participates in the continued evaluation and improvement of the patient registration process.
Develops innovative means to deliver content knowledge through effective training programs.
Develops vision for practice and executes plans to achieve vision.
Identifies strategy for growth and executes plans to achieve growth goals.
Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.
Develops vision for practice and executes plans to achieve vision.
Identifies strategy for growth and executes plans to achieve growth goals
Manages human resources within established productivity guidelines and the personnel budget. Facilitates training and development efforts. Maintains employee competencies. Monitors and reviews work performance of the staff. Interviews and selects personnel.
Responsible for carrying out all established policies.
Develops and recommends departmental policies to senior management of the department.
Develops and implements work processes for all areas of responsibility. Establishes polices for all clinical and business operational tasks within assigned areas.
Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.
Manages the area's budget. Prepares operating budget and makes recommendations for capital budget in consultation with appropriate Hospital staff. Maintains inventory and analyzes cost of supplies and services. Manages accounts payable issues.
Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting
Addresses complex and sensitive tasks and resolves issues of a confidential nature for multiple practices.
Supports and implements ongoing computerization and networking through MIS initiatives. Oversees multifaceted computerized scheduling and billing system for multiple practices.
Oversees processing of credentialing material submitted by attending physicians in collaboration with the Managed Care Department. Maintains credentialing with participating insurance companies.
Oversees the management of 3 - 4 practices with moderate level/FTE producing practices. Evaluation operational needs and providing recommendations to continually improve against budget and standards.
Develops and implements operational improvements, effectiveness and productivity for all areas of responsibility. Establishes polices for all clinical and business operational tasks within assigned areas.
Utilizes available operational data and systems to support management of the practice(s). Is proficient in Microsoft Office and can demonstrate facility in learning and utilizing information systems including Electronic Medical Records, financial statement programs, employee and patient satisfaction portals, and other applicable organizational systems.
Is responsible patient satisfaction in practice(s). Investigates and responds to patient complaints and modifies office systems to maximize patient satisfaction. Implements changes to improve satisfaction scores. Measures and runs reports from internal and patient satisfaction portals, communicates scores and progress to staff and physicians for multiple practices.
Supports and implements ongoing computerization and networking through MIS initiatives. Oversees multifaceted computerized scheduling and billing system. Acts as a super user for the department and assists in onboarding new employees in relation to IT needs. Acts as a first responder for IT issues within the practice(s).
Develops staff through coaching, mentoring, rewarding, training and guiding. Completes performance evaluations for direct reports and works with direct reports to establish performance standards for work assignments, monitors work assignments, standards, performance, and goals. Fosters a team environment. Delegates appropriately to subordinates and accepts feedback. Oversees the responsibilities of assistant managers and other practice leads.
Oversees, monitors and participates in monthly quality audits, handles patient grievances, ensures a safe environment for patients and staff for multiple practices.
Ensures a safe working environment for patients and staff. Participates in PDSA activities related to patient events and grievances. Redesigns processes to improve staff satisfaction and patient safety based on PDSA results. Communicates concerns with appropriate team members. Participates in monthly and quarterly quality and safety audits.
Ensures staff are trained in appropriate competencies (Epic, MA CPR, Lawson, etc.) for multiple practices
Requests consultations with other departments, as necessary. Acts as liaison with Finance, Billing, Access Center and other Department stakeholders.
Develops and establishes new workflow procedures and standards to improve efficiency and effectiveness within multiple practices.
Monitors financial information to ensure appropriate utilization of workforce to include patient care coverage, RVU targets and patient satisfaction metrics for multiple practices.
Establishes and maintains a working relationship and trust of the physician(s). Works in collaboration with the physician practice lead and informs lead physician, or designee, of all issues which affect multiple practices.

Bachelor's Degree in Health Care Administration, Business Management, Business Administration or related field is required. A combination of experience and education may be considered.
4 years of progressively responsible medical practice management experience is required. Supervisory experience required.
Knowledge of ambulatory medical practice/ physician practice operations.
Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
Knowledge of clinical and business compliance requirements.
Understanding of physician practice billing systems preferred.
Ability to organize and prioritize work to meet changing priorities.
Uses sound judgment and data to identify potential problems, and works collaboratively with others to achieve improvement.
Strong organizational skills in managing multiple priorities.
Uses critical thinking skills regarding use of the medical practice/business operations software applications.
Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
Detailed understanding of medical practice/business operations workflows.
Ability to effectively lead, supervise and coordinate the work of staff.
Ability to delegate tasks to direct and indirect reports.
Ability to work with diverse personalities and competing priorities to implement projects and tasks.
Excellent customer service skills.
Ability to direct, supervise and coach front office and clinical staff daily.
Ability to problem solve and address issues raised by physicians, staff, and patients
Marketing the practice in the local community

CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.

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