Senior Ambulatory Pharmacy Technician

Banner Health•Phoenix, AZ

1d•Remote

About The Position

Banner Health is a nationally recognized leader in healthcare, committed to pay equity and transparency. The organization values excellence and aims to make a difference in people's lives through innovation and highly trained staff. Our Pharmacy team members are critical in ensuring the best care for patients. As a Senior Ambulatory Pharmacy Technician, you will collaborate with Pharmacists, Pharmacy Technicians, providers, and supporting staff at clinics and community pharmacies. This role involves filtering out unsupported refill requests, screening patient charts for relevant information, following standard documentation procedures, answering phone calls from patients to process refill requests, and navigating various systems such as Cerner, Genesys, and Microsoft applications. The position is primarily phone-based, handling incoming calls related to medication refills. This is a 100% remote role, requiring availability Monday to Sunday, between 6 AM and 7 PM, depending on business needs, with potential for rotating Saturdays and likely holiday rotation. Banner Pharmacy Services is a leader in providing innovative pharmacy services through integration, care coordination, medication management, and services that improve patient lives. Clinical Pharmacy Services manages the Banner formulary, develops system-wide clinical pharmacy services, and prevents adverse drug events. This division provides collaborative drug therapy management and educational interventions to optimize medication therapy, improve outcomes, promote wellness, and prevent disease. Overall, Banner Pharmacy services delivers excellent patient care through convenient access, improved medication outcomes, and innovative pharmacy practices. This position performs various support functions under the supervision of clinical pharmacists, contributing to healthcare quality improvement and efficient resource use, specializing in processing prescription renewal requests received via electronic messages, faxes, or phone calls.

Requirements

Pharmacy Technician licensure and active Pharmacy Technician in the state of practice
Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire
Two or more years of ambulatory pharmacy experience (retail/community or managed care) or demonstrate knowledge of ambulatory pharmacy
Good organizational, problem solving and computer skills
Effective oral and written communication skills
Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program
Knowledge of computer software, particularly Microsoft applications

Nice To Haves

Completion of a technical certificate program
Strong analytical, creative problem solving, and customer service skills
Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Additional related education and/or experience preferred

Responsibilities

Collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies
Filter out refill requests that the program doesn’t support
Work up and screen patient charts for relevant information
Follow standard procedures for documentation
Answer phone calls from patients to process their refill requests
Navigate various systems (Cerner, Genesys, and Microsoft applications)
Maintain full knowledge of clinical techniques, software applications, or skilled trade
Demonstrate understanding of department knowledge and resources
Document according to standards set by the department and regulatory agencies
Use prior experience, diversified procedures and general instructions and procedures to solve a variety of problems
Choose best alternative from group of known possibilities
Respond to standard requests from internal and/or external customers
Interact primarily with department personnel, cross-department personnel, internal and/or external customers, patients and physicians
Use discretion to prioritize assigned tasks and duties based on changes in workflow or other immediate situations
Use independent decision making based on technical knowledge and department standards
Perform clerical or administrative duties that do not require a pharmacist technician license, on a full time or part time basis as assigned
Process prescription renewal requests received via electronic messages, faxes or phone calls