Senior Airport Service Representative

Industrial Development Authority Of The City Of Houston Missouri • Houston, TX

400d • $48,963 - $55,765

About The Position

The Senior Airport Service Representative plays a crucial role in ensuring a 5-star experience for passengers traveling through Houston's airports. This position involves inspecting facilities, amenities, and processes to guarantee operational readiness and high customer satisfaction. The representative acts as a liaison between various stakeholders, including airlines and federal agencies, and is responsible for mentoring team members and addressing operational concerns.

Requirements

• Bachelor's Degree in Hospital Management, Aviation Management, Business, or related fields.
• Three years of experience in a customer service environment.
• One year of experience assisting passengers in an airport environment.
• Valid Class C Texas driver's license.

Nice To Haves

• Ability to read, write, speak, and translate English and foreign languages.
• Operational experience in an airport environment.
• Strong communication and analytical skills.
• Passion for customer service and problem-solving abilities.
• In-depth understanding of airport operations and passenger needs.

Responsibilities

• Mentor and coach team members to meet organizational goals.
• Oversee common use areas and conduct quality assurance inspections of terminal facilities.
• Inspect, report, and schedule facility irregularities to ensure readiness.
• Support airport stakeholders during irregular operations, flight diversions, and emergencies.
• Facilitate special events and escort dignitaries and VIPs to/from the airport.
• Ensure compliance with airport leases, contracts, and standards through observation and reporting.
• Communicate with airline and airport personnel to resolve customer issues.
• Promote collaboration and value passenger and team member input to enhance the passenger experience.
• Manage information booth coverage and lost and found services to maintain a five-star quality.
• Promote a safe and healthy environment through the Safety Management System.

Benefits

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree