Senior AI Success Manager

Braze•Chicago, IL

12d

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the Braze product development process, and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase Braze’s value proposition.

Requirements

Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
20% travel to customers are expected

Nice To Haves

Prior Strategy Consulting experience preferred.
Familiarity with data science or machine learning is a strong plus.

Responsibilities

Support the AI Success Director to build meaningful relationships across our customers’ organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the Braze sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®