Senior AI Product Manager (AI Agents for Clinic)

Medvidi•Tbilisi, GA

2d•Remote

About The Position

MEDvidi is a leading telehealth provider specializing in mental health care for the US market. We build a full-scale online clinic - a single product with multiple features - focused on improving the experience of patients and medical providers. We maintain a thoughtful balance between innovation and real-world impact, adopting new approaches only when they deliver tangible value for patients and medical providers. Technology, including AI, is used thoughtfully and pragmatically - we do not chase trends or aim to replace human care. Instead, we embed AI agents into our product only where they have a clear, positive impact on the patient experience, helping patients move through our product faster with greater comfort, transparency, and thoughtful automation. The core focus of the team you will be joining is patient-facing AI assistants that support patients across multiple channels . Current initiatives include: Conversational AI assistants for patients (primary focus) Initial channel: SMS, with expansion to voice, live chat, and email Use of real backend data, including appointments, payments, prescriptions, and medications AI assistants handle well-defined support scenarios and are continuously improved based on real usage, patient feedback, and operational metrics.

Requirements

5+ years of experience as a Product Manager with hands-on ownership of products in production , ideally SaaS or user experience-driven products
Practical experience working with AI-powered products , including at least one full product lifecycle from launch to post-release iteration
Previous hands-on experience in software development, QA/testing, or data analysis
Strong understanding of AI agents, LLM-based systems , or RAG-based solutions , including their limitations and trade-offs
Ability to think in a structured and concise way, make fast and well-reasoned decisions, and work effectively in high-uncertainty environments by independently driving solutions from 0 to 1
Ability to work with real user feedback, metrics, and operational constraints
Fit with our culture: focus (saying no), transparency (proactive communication), ownership (you own the initiative until its done in full), evidence-based decision making (you will get challenged to provide data, research, or logical arguments to support your conclusions)
Experience working as a part of a product team, driving collaboration and execution of the whole team
Structured approach to problem-solving - for example, using issue trees to structure your approach
Experience making decisions based on data analysis and user research (incl. internal users)
Ability to work in a B2B (contractor) format and be available within CET working hours
Eligible to work from locations outside of Belarus and Russia
English - fluent; Russian - fluent

Responsibilities

Work as part of a dedicated AI product team, building and scaling patient-facing AI assistants in production
Contribute to product strategy and roadmap for AI initiatives together with stakeholders
Own AI-driven support scenarios end-to-end - from discovery and prioritization to launch and post-release iteration
Design and evolve intent classification and scenario logic based on real user behavior and operational needs
Scale AI solutions across multiple channels, starting with SMS and expanding to voice, live chat, and email
Collaborate closely with engineering, QA, and operations to automate well-defined support workflows
Balance automation, quality, and safety to ensure a consistently high patient experience
Monitor product performance using metrics, feedback, and real production data, and iterate accordingly

Benefits

A chance to contribute to a high-impact, product-driven company in the medical tech space.
Clear growth opportunities and a competitive compensation package.
Fully remote collaboration from any EU country under a B2B model.
Health insurance is available after the probation period.
Sports & wellness compensation.
19 paid vacation days annually.
4 additional wellness days each year.
Paid sick leave for the first 5 working days.
Thoughtful gifts for key life events.
Personalized English lessons through Preply.