Senior AI Full Stack Developer

Genesys•New York, NY

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Senior AI Full Stack Developer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.

Requirements

Minimum of 5 years of professional software development experience
1+ year focused on AI/ML systems
Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
Proficiency in Go for backend development
Strong experience in system prompt engineering and tool use configuration and tuning
Strong experience with JavaScript and TypeScript for front-end and full-stack applications
Hands-on expertise with Kubernetes for orchestration and container lifecycle management
Proven experience building and deploying cloud-native solutions on AWS (e.g., EC2, ECS, Lambda, S3)
Solid understanding of microservices architecture and RESTful API design
Strong analytical and problem-solving skills with attention to detail
Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Nice To Haves

Experience with Genesys Cloud AI Guides
Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
Exposure to UX design principles or experience developing intuitive user interfaces
Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
Demonstrated contributions to open-source projects or a strong GitHub portfolio
Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
Knowledge of Agile/Scrum methodologies and team collaboration practices

Responsibilities

Develop Agentic AI solutions using the most advanced solutions available on Genesys Cloud
Develop integrations to enhance Agentic AI solutions
Develop robust, scalable backend services and APIs using Go
Build dynamic, user-friendly front-end components with JavaScript and TypeScript
Deploy and manage containerized applications using Kubernetes on AWS
Integrate features and services with Genesys Cloud APIs to enhance CX workflows
Optimize application performance, scalability, and reliability in cloud environments
Collaborate with product managers, architects, and UX designers to define requirements
Write clean, maintainable, and well-documented code following engineering best practices
Troubleshoot and resolve complex production issues in a timely manner
Participate in peer code reviews and mentor junior engineers on the team