Senior AI Engineer

Microsoft•Redmond, WA

About The Position

Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers. We are building the next generation of our applications with cutting edge AI technology and AI Agentic development to deliver high value, complete, and predictive application scenarios across all devices and form factors. As an Senior AI Engineer in the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills. You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges. In this role, you are expected to demonstrate strong software engineering fundamentals -including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members. We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Expert knowledge on building responsive and engaging front end and scalable backend.
3+ years of experience with GenAI, LLMs, or agentic systems.
Experience with design and implementation of enterprise-scale services.
Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards.
Solid Experience in AI Agentic development and leveraging AI Development.
Excellent verbal, written, and cross-team collaboration skills are essential to succeed in this role.
A strong team player and collaborator, across time zones and diverse stakeholder groups.
Passion for improving software quality and engineering excellence.
Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.
Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

8+ years professional software development with at least one of the following C#/C++/Java.
8+ years of professional experience building cloud applications focused on front end development using technologies like React/JavaScript/TypeScript/CSS/HTML.
Experience delivering Dynamics 365 and/or Power Platform solutions.

Responsibilities

Envision, Design, implement, test, deploy, maintain, and improve our software components and services
Develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
Embrace and use state-of-the-art new technologies
Participate in technical discussions and bring new ideas on the table
Own quality of your code and fully leverage AI development tools to accelerate development
Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
Develop software that empowers customers to optimize their business processes
Work with key customers to enable faster adoption and meet their business goals
Contribute to the positive, solution focused and creative team spirit
Support less experienced team members in their progress and development
Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.