Senior AI Automation Engineer, CS Ops - Moveworks
About The Position
About the Role We’re hiring a Senior AI Automation Engineer for Customer Success Operations. You’ll build the automation foundation that scales our CS organization to support 2–3x the number of Moveworks customers over the next 12 months—without scaling headcount linearly. This is a hands-on senior IC role: 75% building and deploying production systems, 25% architecting solutions and advising teams on automation best practices. You’ll work across both internal and customer-facing automations, using AI tools to build and deploy custom solutions that increase customer value while making our CS team significantly more efficient. You will focus not just on solving today’s problems but will build the automation playbook for how we operate at scale for the next few years.
Requirements
- 7+ years building production systems, integrations, or business automation
- Strong programming skills in Python, JavaScript, SQL, or similar languages
- Experience architecting multi-system integrations and evaluating technical tradeoffs
- Track record of shipping projects collaboratively across functions
- Ability to work independently and navigate ambiguity
- Experience with enterprise SaaS platforms such as ServiceNow, Snowflake, Claude, etc.,
- Hands-on experience building with AI tools, APIs, or agent frameworks
Nice To Haves
- Experience in Customer Success Operations or Revenue Operations environments
- Familiarity with Rocketlane, Snowflake, Slack, Outlook integrations, or similar CS tooling
- Background in building customer-facing automations that drive adoption or value realization
- Experience defining automation strategy or standing up a new engineering function from scratch
Responsibilities
- Build the AI Automation Foundation That Scales CS
- Use AI to Transform CS Operations
- Enable Customer-Facing Automation and Value Delivery
- Define the AI Automation Strategy Across Customer-Facing Teams
- Ship Production Systems with High Cross-Functional Collaboration
- Build automation infrastructure (75% of your time)
- Architect and advise (25% of your time)
- Partner cross-functionally
- Establish the foundation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
