Senior Agent for Vehicle Licensing

City of New York • Long Island City, NY

13d • Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate. TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Senior Agent within the Licensing and Standards Division, the selected candidate will be a key part of that change. Under the direction of the Supervisor of Vehicle Licensing, with limited latitude for independent initiative and judgment, the successful applicant will perform responsible work in the implementation, coordination, monitoring and execution of Vehicle Licensing Services.

Requirements

• 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Responsibilities

• Generating, setting up, and saving reports from Power BI and NAU to distribute daily work assignments to staff, as well as actively monitoring FHV transfer emails and assigning work throughout the day
• Reviewing the FHV Corporation inbox to assign emails directly to staff or forward them to the FHV Transfer inbox and reviewing and responding to Vehicle Intake emails originating from the Call Center and Correspondence Unit
• Administrative responsibilities will include sending out the daily Vehicle Unit Update and Daily Staff Work Assignment reports, along with running and processing the Multi-VIN report
• Responding to general inquiries from Vehicle Unit staff and agency teams, assisting with staff development by training new employees and training current staff on new and updated processes, and serving as a liaison by reporting system-related issues to supervisors and IT, as well as staff-related issues to supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees