Senior Advisor, Product Management, Voice Services

TransUnion • Reston, VA

250d • $126,700 - $190,000

About The Position

The Senior Manager is responsible for Product Management of the primary TransUnion Voice Product that streamlines and automates the end-to-end ordering process for Number Porting, Directory Listings and all related ancillary processes. This role will partner and collaborate with stakeholders across Transunion Engineering teams, internal teams, customers and prospective customers. The Product Manager will have the opportunity to lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSR's in addition to associated ancillary processes related to Number Porting. Formulate plans for new products and product improvements to enhance customer experience and increase revenue. Manage a product roadmap including feature enhancements and customer requirements from concept to deployment as well as managing priority and customer expectation. Sales support including providing marketing material and product documentation, customer-facing product reviews and demo's, budgetary and contractual pricing, contract review and ongoing customer support as required. Communicate product benefits to internal stakeholders - marketing, product support, account managers, etc. Learn and understand a customer's business problems and identify solutions for the customer to translate customer needs into product requirements. Understand the types of technical issues that can arise with the product. Suggest plans of action or work with support teams to resolve issues as they arise. Collaborate and interact across functional support team consisting of sales, marketing, BPO, product support and customer support. Lead development teams to create products/solutions and successfully deploy them into production.

Requirements

• Proficiency with Java, Unix, SQL and R.
• Experience with SOAP, REST, API, XML and Web-Services.
• Well versed in Agile methodologies.
• Familiar with the Software development life cycle, including requirements and testing.
• Exposure to Automation Development.
• Prior experience supporting Customer Integration.
• Expertise in Performance and Scalability optimization.
• Data analysis skills and exposure.

Responsibilities

• Manage Product Management of the TransUnion Voice Product.
• Partner and collaborate with stakeholders across Transunion Engineering teams, internal teams, customers and prospective customers.
• Lead system design that automates Number Port Orders.
• Formulate plans for new products and product improvements.
• Manage a product roadmap including feature enhancements and customer requirements.
• Provide sales support including marketing material and product documentation.
• Communicate product benefits to internal stakeholders.
• Learn and understand customer business problems and identify solutions.
• Collaborate with functional support teams.
• Lead development teams to create products/solutions.

Benefits

• Flexible time off for exempt associates.
• Paid time off for non-exempt associates.
• Up to 12 paid holidays per year.
• Health benefits (including medical, dental, and vision plan options).
• Mental health support.
• Disability benefits.
• Up to 12 weeks of paid parental leave.
• Adoption assistance.
• Fertility planning coverage.
• Legal benefits.
• Long-term care insurance.
• Commuter benefits.
• Tuition reimbursement.
• Charity gift matching.
• Employee stock purchase plan.
• 401(k) retirement savings with employer match.
• Access to TransUnion's Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services